Number of Vacancies: 1

Type of Contract: Temporary

Hours of Work: 37.5 Hours/Week

Compensation: $26.66 - $26.70/Hour

Job Code: 4-OAD-2025

Contract Start Date: TBD

Contract End Date: April 31 2026

Department: Facilities/Guest Services

Location: Hamilton ON

ABOUT US

Founded in 1889 YWCA Hamilton is known as one of Hamiltons original social innovators and works from a feminist anti-racist and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US

Grounded in our core values of intersectional feminism people-centered approaches belonging shared responsibility and strong partnerships our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans) girls Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If youre passionate about making a positive impact in the lives of women children gender diverse people and families every day we would love for you to join our team!

RESPONSIBILITIES

Responsible for supporting a safe and inclusive community for tenants that builds positive relationships with those accessing programs in the facility and the neighborhood. Accountable for the day-to-day operations with a focus on tenant services and building operations.

Oversees tenant lease agreements and the tenant onboarding program;Works with the Managers of Housing & Gender-Based Violence Support Services and Developmental Services to screen and select tenants ensuring tenants meet eligibility requirements and level of support offered;

Collaborates with housing and developmental service teams to support the Eviction Prevention Program;

Responsible for collection and communication regarding tenant rent payments arrears and evictions when required;

Maintains appropriate record keeping and reporting information on tenants and provides the information required for annual reports to the City for funding of the Affordable Housing program and related Rent Supplements;

Responds to all resident requests/complaints in a courteous friendly prompt and professional manner;

Collaborates to support tenant safety plans as appropriate;

Manages the inventory of keys including those for the program and community rooms and tenant mailboxes;

Receives processes and approves invoices related to daily operations;

Assists Manager with budget planning monitoring and purchasing and manages spending within operational budget for the facility;

Provide support to members tenants and customers to answer questions and address concerns and minimize conflict;

Applies and enforces YWCA policies and develops maintains and updates department operational policies and standard operating procedures (SOPs);

Fosters a safe and healthy work environment ensures employees and tenants comply with health and safety standards that meet or exceed legislated requirements and identifies and addresses health and safety risks or areas of concern;

Maintains the emergency response procedure for the Putman Family YWCA as required;

Completes daily reports highlighting items that may provide a health and safety hazard security issue or member tenant client or neighborhood risks;

Maintains a high level of confidentiality when working with tenant client employee and contract information;

Demonstrates and models strong leadership behaviors as a member of the management team;

Works safely reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures;

Nurtures and forms meaningful internal and external working relationships and partnerships;

Understands emerging trends in service quality leading practices industry professional standards and incorporates into work where possible;

Provides facilities and operational input and updates to the Manager on major/minor capital projects remodel-improvement projects;

Supports YWCA Hamilton mission vision and values;

Perform other duties as required.

WORKING CONDITIONS:

Works a standard 37.50-hour work week;

Regular on-call emergency coverage required (e.g. tenant emergencies).

QUALIFICATIONS

Completion of 2 years college related to property management or facility operations field or equivalent;

Minimum of 3 years experience with demonstrated leadership skills in residential services facilities management preferably for affordable non-profit or social housing;

Knowledge of the rules and regulations of the Residential Tenancies Act 2006 and the Protecting Tenants and Strengthening Community Housing Act 2020;

Knowledge of Emergency Safety plans;

Excellent organizational skills and attention to detail;

Ability to work well under pressure team oriented and reliable;

Ability to work a schedule that includes regular on-call emergency coverage;

Must have current Standard First Aid and CPR C certificate or willingness to obtain at own cost;

Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost;

Must be able to lead and work from a feminist anti-racist / anti-oppressive perspective for operations and strategic planning;

Excellent customer service and communication skills;

Ability to work independently with minimal supervision and also work effectively in a team;

Bilingual English/French or other languages an asset.

As part of YWCA Hamiltons commitment to Access and Equity we strive to represent the diverse communities that we serve. Individuals who are women First Nations Métis immigrant refugee LGBTQ2S; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process if you require accommodation please reach out to

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen assess or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.