Summary:
The Patient Access Supervisor is responsible for providing daily leadership training mentoring and support to the Patient Access Department. Ensure efficient and proper collection and distribution of demographic and financial patient information. Responsible and accountable for the efficient operations of the patient access areas. Collaborates with the Manager of Patient Access to implement and develop policies and procedures within the patient access department. This position communicates and interacts successfully with individuals at all levels within the organization including external customers of the department.
Responsibilities:
the day-to-day operations of the Patient Access Department focusing on accuracy timeliness patient satisfaction staff development and maintains proficiency of the PAS system.
abreast of the daily operations including motivating employees to collect& processpatientinformationregistrationworkallocation&problemresolutionwithinthedepartment.
and maintains effective leadership within span of control through effective recruitment selection timely performance assessment and feedback performance management professional development mentoring and succession planning
Corporate Compliance Quality Improvement policies and procedures and appropriate safety programs. Promotes a safe and efficient working environment by maintaining departmental policies practices and manuals as well as ensuring all staff adheres to the same.
closely with other departments within the hospital to ensure patient / customer needs are met in a timely manner while adhering to standard policies and procedures Assumes responsibility for department and inter-department communications to ensure information is shared for effective operations and promote employee and patient relations.
and trends ofthedepartmentandtakesactiontosupportthe team in a positive and collaborative manner
a culture of high performance and continuous improvement. Assists in the preparation of reports and analyses setting forth progress and adverse trends and makes appropriate recommendations orconclusions. Monitors data collection audits and addresses deficiencies in a timely manner. Supervises and maximizes efforts to collect payment at the time of services adhering to established department and hospital payment policies. Identifies and communicates issues and opportunities that will directly impact patient safety and satisfaction.
workplace.
reportstoensurecompliancewithestablishedpracticestoimplementnewpolicies andkeepemployeesabreastofcurrentchangesandstandards.
department specific training or assists in the delivery of training curriculum.
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other duties as assigned.
Other Information:
Required:
Bachelors Degree or equivalent experience
Minimum of five years job-related experience.
PC literate highly customer service oriented.
Able to cover day to day operations in the absence of management.
Preferred:
National Association of Healthcare Access Management (NAHAM) certification within 1 year of hire
1 years experience in Lead
Cross trained in all areas within your departments.
Must be in good standing and meeting performance standards.
Able to cover day to day operations in the absence of management.
Timely completion of Assigned HBI and compliance courses
Working Conditions:
Company: Danbury Hospital
Org Unit: 268
Department: Patient Access
Exempt: Yes
Salary Range: $28.78 - $41.00 Hourly
Required Experience:
Manager
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