Customer Service Representative

Batavia, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

Randal Retail Group established in 1981 is a third-generation family-owned business operated out of Batavia IL. Randal manufacturers and installs custom store fixtures signage and graphics. Our team designs and manufactures custom millwork seating and tables nationally and internationally. Randal Retail works with a number of retail foodservice health & fitness and franchise operations.

About the role

Join a fast-paced office environment servicing clients daily while working alongside internal teams like purchasing production and sales to fulfill customer needs. The individual that fills this position will excel using their own organization and time-management this role the individual will manage customer(s) new store locations through the quoting production delivery and

installation process.

Core Responsibilities

Interact with customers via phone and zoom

Answer customer questions

Solve issues in the field with installation or with deliveries

Direct contact with customers regarding scheduling and changes of projects

Estimate jobs from blueprints

Write orders for specific jobs

Manage inventory levels

Maintain and track jobs through the duration of the project for timeliness and accuracy

Produce quality control sheets for product

Assist and work side by side with Project Managers with day-to-day needs

Material sourcing

Other duties as needed

Benefits

Benefits package

Company matched IRA plan

Up to 5 weeks paid vacation

Paid holidays

Summer hours

Company sponsored group outings

Requirements

Qualifications

High school or equivalent

3 years of experience with customer service in a manufacturing environment (preferred)

Basic construction knowledge

Proficient with Microsoft Office products (Word Outlook Excel)

Above-average with Excel skills specifically

Excellent organizational skills

Excellent communicator

Excellent time management skills

Blueprint reading skills (preferred)

Ability to multi-task

Required Experience:

Unclear Seniority

About UsRandal Retail Group established in 1981 is a third-generation family-owned business operated out of Batavia IL. Randal manufacturers and installs custom store fixtures signage and graphics. Our team designs and manufactures custom millwork seating and tables nationally and internationally. ...