Customer Service Representative Italian Speaker
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Job Location:
Monthly Salary:
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Italian Speaker Lisbon (On-Site)
Location: Lisbon Portugal
Company: Global BPO Leader (Client: ByteDance project)
Start Date: 20 November 2025
Working Hours:
- Monday to Sunday Rotative Shifts: 08:00 to 17:00 / 09:00 to 18:00
- Two rotative days off per week
- Later phase (TBC by client): 24/7 coverage with rotative shifts
Responsibilities
- Provide high-quality customer service to Italian-speaking markets on behalf of the client.
- Support sellers and partners ensuring their success across sales and account management interactions.
- Handle inquiries through various channels (inbound/outbound) professionally and empathetically.
- Identify and influence opportunities for increased seller performance and satisfaction.
- Maintain accuracy and compliance with internal policies and business guidelines.
Candidate Profile
- Experience: Minimum 1 year in customer service or support within telesales account management or customer success roles linked to business development.
- Sales Awareness: Proven ability to understand sales dynamics and influence seller success (mandatory).
- Language Skills: Native/Fluent Italian Good English level.
- Preferred: Candidates who have never worked at ByteDance before (any location project or BPO).
Compensation & Allowances
- Base salary: 1000 per month (paid 14 times per year)
- Performance allowance: 100 per month (paid 11 times per year)
- Meal allowance: 7.23 per day
- Transport allowance: 20 per month
- Position bonus (Braga only): 20 per month (12)
- Welcome bonus: Paid in 12 monthly instalments during the first year (1/12 per month)
- Condition: Employee must maintain less than 6% unjustified absenteeism in the previous month.
- This bonus is not part of the fixed salary package; eligibility depends on attendance.
Relocation & Benefits
For candidates moving from outside Portugal (Lisbon only):
- Airfare reimbursement: Up to 400 (Economy class) at end of 6th month.
- Accommodation: Shared apartment (max. 12 months) rent 280/month including all utilities (deducted from payslip).
Health Insurance:
- Available from day 1 with a small monthly contribution.
- Free after completing six months of contract.
Remote work: Possible only for candidates already residing in mainland Portugal (not islands).
Why Join
Work in a highly multicultural environment where innovation meets people. The project represents one of the worlds fastest-growing digital platforms and involves direct collaboration with sellers and influencers shaping online commerce.
Be part of a team that values growth learning and purpose and build your career at the heart of Lisbons international BPO hub.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
