Assistant Manager of Technical Support
Share
Job Location:
Redmond, WA - USA
Monthly Salary:
$ 120000 - 128000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: AssistantManagerofTechnicalSupport
Location: RedmondWA FLSA: Exempt
Salary: $120000 - $128000
SUMMARY
The Assistant Manager of Technical Support key responsibilities are supervising the technical implementation of access control and managing theAccess Management Technology team.They direct the day-to-day operations of the Technology team including allhardware and software maintenance and act as a vendorliaison. This includesassigning and distributingproject assignments overseeing and enforcing all policies and procedures and providing continuity and accuracy in administration of theprogram. They ensure theirteam provides technical support including troubleshooting equipment and software toguarantee asuccessful execution of core responsibilities tied to access control.This position may also involve a high amount of interaction between various business units to bring certain projects initiatives and/or issues to a resolved state in a timely manner.The Assistant Manager of Technical Support will also manage or assist in responding tohigher level/technical requests in person or viaemail as assigned from the dispatcher and/or management.
ESSENTIALFUNCTIONS:
Providedailyadministrationoftheglobalonlineaccessmanagementsystemandrelatedtechnology.
Monitorthe systemandensurethe maintenance ofallcard systemcomponentstoprovide ahigh level of system availability and to satisfy user requirements in accordance with thevendor maintenance agreement.
Recognizethe needsof customersanticipate outcomesand consequencesand makemodificationsto achievedesired outcomes.
Assistwithmanaging thedailyoperationsoftheaccessmanagement office.
Overseetheprocess forbadge holderstoprovidefeedback.Resolve anyissuesquicklyto ensure customer satisfaction.
Developadministerandenforceaccessmanagementpoliciesandprocedures.
Analyzerequestsfromusersforsystemmodificationsadditionalreportsandcustomdatacollection.
Provide support to the Access Management Technology Team on the resolution of Tier 1-3 requests.
Test and integrate newtools andprocessesbefore beingreleasedtotheaccess management team.
Providetrainingto theinternalteamonnew and/orexistinginternaltoolsandprocesses.
Work with external teams including Lenel Systems Support and client teams to resolveany access control issuesidentified orreported.
Monitor variousemailinboxes and a ticket queuetoquicklyidentify and resolve issues.
Maintain in-depth knowledge of all established policies/procedures and update internal documentation accordingly on SharePoint.
Runexportand extrapolatedata formonthlyreportsfor the client businessgroups.
Explore and adopt changing technology in preparation for and to accommodate evolving company needs.
KEY COMPETENCIES
Abilitytolearnnewtechnicallyinvolvedtasksasneeded.
Abilitytoidentifykeyissuesandescalateasneeded.
Abilitytoworkinateamenvironmentandabletocompletetasksinatimelymanner.
Abilitytoworkwithexternalteamsinaprofessionalandcourteousmanner.
Ability to work independently with little to no supervision.
Positivecustomerserviceexperiencewithstronglisteningskillsandpatience.
Abletoworkinafast-pacedenvironmentwhileeffectively makingdecisions.
Proficientproblemsolvinganalysisandresearchskills.
Abilitytoworkprofessionallyandproductivelywithothers
High attention to detail and well-developedorganizationalskills.
Excellent communicationsskills writtenand verbalwithastrong understanding ofEnglishgrammarand composition.
MINIMUMHIRINGSTANDARDS
Mustbe atleast18yearsof age.
Musthaveareliablemeansofcommunication.
Musthaveareliablemeansoftransportation(publicorprivate).
Musthavethe legalrighttoworkintheUnitedStates.
Musthavetheabilitytospeakreadand writeEnglish.
MusthaveaHighSchoolDiplomaor GED.
Mustbe willingtoparticipateinthe Companyspre-employment screeningprocessincludingdrug screen and background investigation.
EDUCATIONANDEXPERIENCEDH1TI2
Bachelors degree in Information Technology Computer Science Security Systems Management or related field. An equivalent combination of education certifications and/or experience may be considered in lieu of a degree.
Experience with Lenel OnGuard Access Control Systems including configuration and troubleshootingDH3TI4 is required.
2 years in team management supervision or leadership roles.
Proficiency in Microsoft Suite including Teams SharePoint Microsoft Outlook Word Excel required.
Experience in Project Management.
Experience with Right Crowd Visitor Management is preferred.
Experience with Microsoft Power Apps is preferred.
WORKINGCONDITIONSANDPHYSICAL/MENTALDEMANDS
Withorwithoutreasonableaccommodationthecandidatemusthavethephysicalandmentalcapacitytoeffectively perform all essential functions addition to other demands the demands of the job include:
May be required to occasionally work nights or weekends to support global or emergent issues.
Maintaincomposure indealingwith authoritiesexecutivesclients staffandthepublicoccasionallyunder conditions of urgency and in pressure situations.
abilitytohandlemultipletasksconcurrently.
Computer usage which may include prolonged periods of data analysis.
Handling and being exposed to sensitive and confidential information.
Occasionallifting and/ormovingupto10pounds and occasionally 25 pounds.
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin pregnancy genetic information disability status as a protected veteran or any other applicable legally protected characteristic.
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Von der Planung über die Installation bis hin zur Inbetriebnahme und Wartung- unsere Expertinnen und Experten der 🔴🔴🔴 Securitas Technology bieten den Rundum Service für modernste und individuelle Sicherheitslösungen. Zur Verstärkung unseres Expertenteams suchen wir ab sofort einen S ... View more
