Software Quality Analyst V IS

We at Manulife / John Hancock are looking for a highly skilled and motivated Senior Quality Engineer Manager to lead a team of Quality Engineers and create strategic plans for quality and test engineering processes reporting and metrics.

Office locations: Boston-USA or Toronto-Canada

Work Arrangement: role requires to be Hybrid - 3 days in Office 2 days from Home.

Position Responsibilities:

• Lead and oversee comprehensive QE test strategies to ensure delivery of high-quality life insurance products.

• Manage mentor and coach a team of Quality Engineers promoting best practices and adherence to test engineering processes to cultivate high-performing teams.

• Collaborate with IT leadership development teams and business stakeholders to align on life insurance product requirements and priorities.

• Optimize testing efforts using predictive tools to adapt to changing project demands.

• Implement continuous improvements enhance agility and utilize subject matter expertise to accelerate speed to market.

• Lead product-driven teams and manage product launches in a dynamic environment coordinating efforts with multiple vendors.

• Build and maintain strong relationships across the organization to eliminate QE roadblocks and foster a culture of quality and continuous improvement.

• Monitor and analyze QE metrics to assess process effectiveness and identify opportunities for improvement.

• Participate actively in strategic planning sessions to ensure optimal allocation of QE team members to projects.

Required Qualifications:

• Bachelors degree or equivalent experience in Computer Science Information Technology or related field.

• Strong knowledge working with life insurance products processes and regulations.

• Croos-functional leadership across testing

  Ability to lead/strategize testing

• 8-10 years experience in leading software quality engineering

• Adept knowledge of policy admin and integration systems

• 5 years experience leading Quality Engineering initiatives with proven outcomes such as reduced time-to-market for insurance products improved defect detection rates and enhanced customer satisfaction through increased test automation.

• 5 years experience leading end-to-end testing with the ability to identify categorize and mitigate risks across applications and database platforms within a cross-functional environment.

• Experience with test tools such as Selenium TestNG and Postman and familiarity with CI/CD tools like Jenkins for automated testing pipelines.

• Strong leadership and team management skills with the ability to inspire and motivate team members to achieve excellence.

• Excellent verbal and written communication skills to effectively interact with cross-functional teams and stakeholders.

• Strong analytical and problem-solving abilities with a history of using data-driven insights to drive improvements in testing processes to deliver business impact.

Preferred Qualifications:

• Demonstrated experience in defining and measuring key quality metrics and driving performance improvements.

• Experience in managing relationships and deliverables with external vendors and ensuring adherence to quality standards.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.