Relationship Manager
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Job Location:
Columbus, NE - USA
Yearly Salary:
USD 5 - 7
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Who We Are:
Founded in 2018 and headquartered in Columbus Ohio Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners managers and residents in multifamily real estate. Foxen is comprised of technologists and developers insurance and finance professionals and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxens products revolutionize flawed and antiquated processes while simultaneously creating property revenue and financial wellness for residents.
Foxen earned a spot on Inc.s 2025 Best Places to Work list - a proud reflection of the culture were building as we grow. Were scaling fast and looking for people who want to be part of something exciting. Meet the team at Overview:
As a Relationship Manager you will drive customer growth and retention by building deep strategic partnerships with your assigned portfolio of customers. You will focus on understanding each customers goals ensuring they realize maximum value from Foxens solutions and identifying opportunities for expansion across our product this role you will proactively anticipate client needs deliver tailored recommendations that support their business objectives and act as the trusted point of contact for escalated inquiries. Serving as the key liaison between customers and Foxens internal teams you will play a vital role in strengthening relationships reducing churn and driving sustainable account growth.
What Youll Do:
- Serve as the primary point of contact for assigned customers maintaining regular communication and fostering strong trust-based relationships.
- Deeply understand the full range of Foxens offerings and effectively communicate the value of additional products or services.
- Leverage consultative sales techniques to position relevant solutions that meet client needs.
- Identify and execute opportunities for account growth through new product adoption contract expansion or deeper integration of existing services.
- Develop account plans and retention strategies to minimize churn and maximize client lifetime value.
- Conduct Strategic Business Reviews with key stakeholders.
- Resolve customer inquiries and prevent future concerns from arising by working cross-functionally with the Foxen team.
- Manage customer input and feedback for all escalations with detailed direction and timelines.
- As necessary visit customers attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.
Skills and Qualifications:
- Bachelors degree or equivalent experience is required.
- 5-7 years of Account Management or sales experience preferred.
- Demonstrated problem solving skills for negotiation and collaboration.
- Proven ability to increase revenue through cross-selling.
- Positive attitude with a willingness to quickly learn and adapt to new systems.
- Proven success in delivering on customer SLAs building high performing teams and creating client relationships.
What We Offer:
As a Relationship Manager youll receive a competitive annual salary bonus opportunities and a robust benefits package. Our benefits include your choice of three health insurance plans voluntary dental vision short-term disability long-term disability life and AD&D insurance Paid Time Off paid holidays and a 401k with 4% company match. This is a full-time position reporting to the Senior Director of Relationship Management.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Foxen's innovative products benefit both properties and their residents. Eliminates coverage gaps and ensures protection for both properties and residents in the event of an incident. Rentistry is more than a rent reporting tool. It's a way for renters to build credit and improve thei ... View more
