Operations Management Lead

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.6 million members: 800000 UK and 800000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India

ABOUT THE ROLE

As an Operations Manager youll be working closely with our Ongoing monitoring (first line of defence) team in order to deliver a responsive efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tides critical workstreams and ensure they operate efficiently and effectively. You will be responsible for a team that is continuously looking for optimisations build and monitor KPI/SLA frameworks represent the wider OM team at senior governance forums implement operations methodologies and will investigate production issues. You will be working across streams such as transaction monitoring fraud sanctions screening international payments and more!

You will report to the Director of Ongoing Monitoring within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream headcount and workload forecasts. You will work closely with Tides technical and non-technical teams analysing and excelling at solving problems to arrive at the right this role youll become a key member of Tides Ongoing Monitoring Leadership team scaling our presence in the UK and our new EU markets.

As an Operations Management Lead your areas of focus will include:

• Leading the Operations Management team for Ongoing Monitoring working across the AML & Prohibited Activities Fraud and Financial Crime Intelligence and Reporting teams
• Owning and managing all Ongoing Monitoring workstream capacity forecasts and budgets
• Owning and defining Tides SLAs within such workstreams and strategy for meeting these
• Building reporting frameworks to ensure the success and efficiency of each workstream and communicating to senior audiences
• Assessing data using Google Sheets and other visualisation tools to provide actionable insights
• Analysis of large data sets in order to identify improvements within Financial Crime processes.
• Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
• Be the essential link between OM operational and product teams looking for improvements on both sides with the ultimate goal of mitigating financial crime risk with a best in class experience for the customer
• Assessing opportunities for efficiency improvements working with tech and non-tech teams to implement these changes

WHAT WE ARE LOOKING FOR

You will be a great fit if:

• You have over 8 years in an operations environment and have a track record in building a high performance culture
• You speak fluent English
• You are an effective communicator with solid reporting skills to technical and non-technical senior audiences
• You have managed a team have great people management skills and know how to get the best out people
• You have a continuous improvement mindset and have implemented frameworks to ensure best in class operations
• You enjoy working with data and have experience with business analytics tools: Excel and SQL
• You have experience working with complex Fraud/AML/ Financial Crime processes
• You have a great analytical mind and attention to detail
• You have a curious nature and an impeccable attention to detail
• You have worked in finance consulting technology or a regulated organisation.
• You are customer-focused and a team player
• Previous experience in an analytical role (consulting banking or professional services) is advantageous

WHAT YOULL GET IN RETURN

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks light food drinks in the office
• WFH equipment allowance
• Stock Options

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

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