AgentLead Agent Order Management, Container Freight Station (CFS) Operations
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Agent / Lead Agent Order Management Container Freight Station (CFS) Operations is responsible for ensuring execution of CFS activities thru active management of warehouse operations to adhere to OM customers requirements. This role ensures that all inbound and outbound activities are executed in accordance with customer SOPs compliance standards such as CTPAT and service KPIs. The agent / lead agent acts as the operational liaison between the Order Management team and the 3PL warehouse (CFS) ensuring real-time issue resolution performance validation and continuous process improvement.
Position Reports To: Supervisor/Assistant Manager - Order Management.
Key Responsibilities
1. CFS Operations exceptions management
- Monitor and coordinate daily inbound and outbound activities to ensure timely and accurate execution.
- Identify and escalate discrepancies such as short-ship (missing items) over-ship (excess items) and mis-ship (wrong items or destinations) to Order Management local team for immediate resolution
- Validate the level of skills/ qualification/ labor supply of existing CFS Service Provider (SP) in accordance with customer specific Standard Operating Procedure (SOPs) requirement.
- Ensuring alignment between customer specific priorities is in line with warehouse execution plans
2. CFS Operations Coordination
- Act as the on-site liaison between Order Management local team and 3PL warehouse.
- Communicate daily operational plans special instructions and urgent requirements to the warehouse team.
- Supervise the execution of receiving put-away picking packing and loading activities.
- Share volume forecast (if available) to CFS SP and prepare for peak season planning and volume surges
- Responsible for training of the CFS SP to meet Expeditors requirements
3. Performance Monitoring & Reporting
- Track and validate key performance indicators (KPIs) such as order accuracy on-time arrival for loading/unloading and shipment turnaround time with a strong focus on vendor carrier and 3PL warehouse performance.
- Ensure reported metrics reflect actual performance through regular audits spot checks and data validation.
- Maintain and update an exception log ensuring timely resolution and root cause analysis of service failures.
4. Compliance & Quality Assurance
- Ensure adherence to customer SOPs CTPAT standards and local customs regulations.
- Conduct random checks on cargo handling storage and documentation to ensure quality and compliance.
- Support internal and external audits by providing accurate operational data and documentation
5. Continuous Improvement
- Identify operational process gaps and collaborate with internal and external stakeholders to implement corrective and preventive actions through Corrective Action & Preventive Action (CAPA) management.
- Participate in regular service provider review meetings with Order Management local team and 3PL warehouse to drive service improvements.
6. Stakeholder & Customer Engagement
- Support customer visits and audits by presenting warehouse operations and performance metrics.
- Ensure the warehouse environment is audit-ready clean organized and compliant with security protocols.
Qualifications :
- Prefer candidates possess strong knowledge and hands-on experience in Order Management operations.
- Good communication skills in English.
- Proficient in Microsoft Office.
- Strong analytical skills.
- Proven problem-solving abilities.
- Must have basic communication skills and emotional intelligence to always represent the company professionally and competently.
Additional Information :
Our working conditions
Streamlined structures fast decision making processes attractive and innovative workplaces own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Package: Expeditors offers excellent benefits
- Includes base salary 13th month salary and attractive bonus. The range will vary depending on the candidates experience and is negotiable.
- Annual Leave
- Health Plan: Medical Package
- Accident Insurance
- Social Health and Unemployment Insurance
- Mobile phone allowance company car Grab account
- Training and Personnel Development Program
All your information will be kept confidential according to Company guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
