CS ( Jaipur)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative) job description involves assisting customers by answering inquiries resolving complaints and providing information about products or services via phone email or chat. Key responsibilities include processing orders and returns maintaining customer records and escalating issues when necessary all while ensuring customer satisfaction and maintaining a positive experience.
Core duties and responsibilities
Handle customer interactions: Respond to customer inquiries and complaints via phone email chat or social media.
Provide information: Answer questions about products services and company policies.
Resolve issues: Address and resolve customer issues in a timely and professional manner and process orders returns and refunds.
Maintain records: Keep detailed logs of customer interactions feedback and account information.
Escalate problems: Escalate complex issues or complaints to the appropriate internal teams for resolution.
Track metrics: Monitor and analyze customer service metrics and key performance indicators (KPIs) to identify trends.
Handle reviews: Respond to customer reviews on various platforms to manage brand reputation.
Essential skills and qualifications
Communication: Strong verbal and written communication skills with the ability to be empathetic and professional.
Problem-solving: Ability to analyze issues and find appropriate solutions.
Technical proficiency: Basic computer and software skills including experience with customer service software and MS Office.
Time management: Excellent organizational and multitasking skills to handle a high volume of inquiries efficiently.
Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs.
Experience: Previous customer service or call center experience is often preferred.
Education: A high school diploma or equivalent is typically required while a bachelors degree may be preferred.
Required Skills:
back office is the portion of a company made up of administration and support personnel who are not client-facing. Back-office functions include settlements clearances record maintenance regulatory compliance accounting and IT services.
Required Education:
Graduate
Company Industry
IT Services and IT Consulting
