CUSTOMER SERVICE REPRESENTATIVE
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Job Location:
Burlington County, NJ - USA
Monthly Salary:
USD 28 - 28
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders modifications and escalate complaints across numerous communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders forms applications and requests.
- Keeping records of customer interactions transactions comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
Customer Service Representative Requirements:
- High school diploma general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Benefits
Paid time off
Tuition reimbursement
401(k) retirement program with company match
Paid holidays
Life insurance and disability income protection
Tire purchase plan
DailyPay voluntary On-Demand Pay program
Required Skills:
Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation Empathy Adaptability Ability to Use Positive Language Clear Communication Skills Self-Control Taking Responsibility Patience in Customer Interactions
Required Education:
Customer Service Representative Requirements: High school diploma general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
