Human Resources Operations Specialist

THE ROLE: Human Resources Operations Specialist

American Student Assistance (ASA) is national nonprofit that is changing the way kids learn about careers and prepare for their futures through access to career-readiness information and experiences.

ASA fulfills its mission through free digital-first direct experiences philanthropy advocacy thought leadership groundbreaking research and impact investing. We believe that exploring career possibilities as early as middle school and providing access to education-to-career pathways aligned with ones passions and goals will result in greater confidence and long-term success for all students.

We are looking for a Human Resources Operations Specialist Benefits & HR Systems Support. This role will play a key role in keeping ASAs People & Culture operations running smoothly. Youll be the go-to person for benefits administration HR system (UKG) maintenance and employee data accuracy ensuring our team members have the support tools and information they need to thrive.

This is a great opportunity for a detail-oriented HR professional who enjoys blending data management with people-centered service working across teams and improving processes to make a real difference in the employee experience.

What Youll Do:

• HR Systems (UKG) Support
  • Partner with the HRIS Lead to maintain and update data within UKG including employee records job changes and organizational structure.
  • Troubleshoot test and generate reports within UKG modules such as Core HR Benefits and Timekeeping.
  • Run standard and ad hoc reports to support HR Payroll and compliance activities.
  • Support HRIS projects enhancements and user testing to continuously improve system performance.
  • Ensure accurate data flow between HR Payroll and Benefits systems.
• Benefits Administration
  • Administer all employee benefit programs including health dental vision disability life insurance and retirement plans.
  • Manage benefit enrollments changes and terminations within UKG and with vendors.
  • Coordinate annual open enrollment prepare communications and assist employees with benefit selections.
  • Reconcile benefit invoices and resolve discrepancies promptly.
  • Serve as the primary contact for benefits inquiries and ensure compliance with COBRA HIPAA ACA and ERISA.
• Payroll Coordination
  • Liaise between HR and Payroll to ensure all employee changes (new hires terminations pay adjustments deductions) are accurately processed.
  • Audit payroll-related data and partner with Finance on reporting and process improvements.
  • Support year-end payroll and benefits processes (W-2 ACA 1095-C).
• General HR Support
  • Assist with onboarding offboarding employee relations and HR documentation.
  • Maintain employee records with confidentiality and precision.
  • Support HR programs such as performance management and engagement initiatives.
  • Contribute to HR communications and employee education around benefits and HR policies.

About You:

• 4 years of HR experience with a focus on benefits administration and HR operations.
• Hands-on experience with UKG Pro (or similar HRIS); familiarity with HRIS administration preferred.
• Knowledge of HR and benefits regulations with strong data management and analytical skills.
• Excellent communicator with strong attention to detail and a service-oriented mindset.
• Proficient in Microsoft Office Suite especially Excel and Outlook.

Preferred:

• HR certification (PHR SHRM-CP or equivalent).
• Experience in a mid-sized organization (50500 employees).
• Demonstrated ability to streamline HR processes through technology and collaboration

Salary Range: $87000 - $115000

American Student Assistance is committed to fair and transparent determining compensation we consider a variety of job-related factors including prior experience certifications and licenses skills and expertise geographic location and internal equity.

We take a total compensation approach meaning we look beyond salary alone to support reward and recognize the whole individual. Depending on role eligibility your offer may also include a bonus 403(b) retirement plan participation generous paid time off and comprehensive health and life insurance benefits. As a result final offer amounts may vary from the salary range listed in the job posting. Join our mission-driven organization to enjoy these perks and benefits as well as investment in your growth contributions and future.

Why ASA

ASA offers a wide range of perks and benefits to Team Members including comprehensive medical dental and vision healthcare plans a retirement plan (plus match) weekly lunches commuter benefits and tuition reimbursement.

We also heavily prioritize a healthy work/life balance which is why we offer all full-time Team Members generous PTO options Summer Fridays (every Friday off between Memorial Day and Labor Day) and a company holiday break between December 25th and January 1st.

ASA works in a Hybrid schedule (2) two days a week in our Boston HQ. We prioritize strategic thinkers collaborators and work/life pros who are looking to help make a difference in kids education and career goals.

Required Experience:

IC