Business Process Manager

Oxford - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Lead smarter supporter-focused change at CRUK.

Business Process Manager

45000 - 50000 plus benefits

Reports to: Head of Supporter Engagement

Grade: P3

Directorate: Marketing Fundraising & Engagement

Contract: Contract type

Hours: Full time 35 hours per week

Location: Stratford London.Office-based with high flexibility (1-2 days per week in the office)or Home based. Note there will be travel to Oxford 1 day month until March.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: Sunday 9 November 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment please contactas soon as possible.

Recruitment process: 2 stage interviews

Interview date: From on 19 and 20 November 2025

At Cancer Research UK we exist to beat cancer.

We are professionals with purpose beating cancer every day. But we need to go much further and much faster. Thats why were looking for someone talented someone who wants to develop their skills someone like you.

Were looking for a strategic and operational expert to champion process excellence across Supporter Engagement. Youll be the voice of the team in cross-functional initiatives shaping how we work and how we deliver exceptional experiences to our supporters.

What will I be doing

Responsible for ensuring process requirements for Supporter Engagement teams are delivered through the migration from Siebel to Salesforce Event Management Order Management and Volunteer Management systems.

Represent Supporter Engagement in strategic projects across Cancer Research UK ensuring changes enhance productivity service quality and supporter experience.

Own and evolve business processes to improve efficiency reduce costs and deliver seamless supporter journeys.

Identify and implement innovative process improvements drawing on best practices from inside and outside the organisation.

Collaborate with internal teams and external partners to shape solutions from the ground up.

Influence and support strategic planning as part of the leadership team.

Lead cross-departmental change projects with measurable outcomes.

Use insight and analysis to inform decisions and track the impact of improvements.

Support the costing and development of new and existing services to ensure they are efficient cost-effective and deliver outstanding supporter experiences.

Ensure all services are compliant and aligned with regulatory requirements.

What are you looking for

A strategic operator with deep expertise in operational processes within large complex consumer-led organisations.

Proven experience in project and change management within matrix structures.

Strong relationship builder and influencer across all levels.

Confident decision-maker with a knack for simplifying complex information to a wide range of audiences.

Skilled in process mapping and continuous improvement.

Excellent communicator with a pragmatic solutions-focused mindset.

Sound understanding of regulatory requirements in supporter engagement.

Our organisation values are designed to guide all that we do.

Bold:Act with ambition courage and determination

Credible:Act with rigour and professionalism

Human: Act to have a positive impact on people

Together:Act inclusively and collaboratively

Were looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If youre interested in applying and excited about working with us but are unsure if you have the right skills and experience wed still love to hear from you.

What will I gain

We create a working environment that supports your wellbeing and provide a generous benefits package a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply

We operate an anonymised shortlisting process in our commitment to equality diversity and inclusion. CVs are for all applications; but we wont be able to view them until we invite you for an interview. Instead we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly fairly and objectively.

Additional information

Owing to the nature of this position any offer of employment for this role will be subject to a satisfactory basic DBS check. (To be included if applicable)

For more information about working with us please visit our website or contact us at .

For more updates on our work and careers follow us on: LinkedIn Facebook Instagram X and YouTube.

Our vision is to create a charity where everyone feels like they belong benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact or 0as soon as possible.

Unfortunately we are unable to recruit anyone below the age of 18 so that we can protect young people from health & safety and safeguarding risks.

Required Experience:

Manager

Lead smarter supporter-focused change at CRUK.Business Process Manager45000 - 50000 plus benefitsReports to: Head of Supporter EngagementGrade: P3Directorate: Marketing Fundraising & EngagementContract: Contract typeHours: Full time 35 hours per weekLocation: Stratford London.Office-based with high ...