Program Coordinator – Senior Programs

Plano, TX - USA

Hourly Salary: USD 19 - 21

Posted on: 17 days ago

Vacancies: 1 Vacancy

Job Summary

The Program Coordinator is responsible for administering the Commodity Supplemental Food Program (CSFP) by engaging with various distribution methods including direct distributions DoorDash delivery and agency drop sites. The Program Coordinator serves as the liaison between NTFB and the assigned community providing administrative oversight and ensuring compliance with federal state and NTFB regulations and policies. Additionally this role may support other North Texas Food Bank programs including Garden Nutrition Education and Child.

MINIMUM QUALIFICATIONS:

Education:

Associates degree in social services or related field preferred or equivalent work experience

Special Knowledge/Skills/Abilities:

Strong focus on client satisfaction and customer service attitude

Excellent written verbal and interpersonal communication skills

Comfortable working in low-income communities with diverse populations and visiting program sites within our 12-county service area

Able to work independently with minimum supervision and collaborate with other departments volunteers partner agencies and distribution sites

Intermediate proficiency with Microsoft Office applications

Able to meet deadlines and complete paperwork in a timely manner

Must be a self-starter detail-oriented and compliance minded

Comfortable working in a fast-paced environment

Bilingual (English/Spanish) is preferred

Experience:

One year of administrative work or customer service preferably within the non-profit industry

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Facilitate CSFP distributions via direct distribution DoorDash delivery and/or agency drop sites as assigned

Research community needs and resources utilizing data to inform strategy as assigned

Conduct regular site visits create orders coordinate with Operations Team and resolve order fulfillment issues

Maintain and build relationships with site coordinators and other relevant stakeholders ensuring program standards and compliance at all site

Address neighbor/stakeholder asks by researching root causes impacting food distribution to ensure resolution and stakeholder satisfaction

Enroll program participants track participation and regularly update program records in Link2Feed

Perform general administrative functions including answering and responding to neighbor and other stakeholder phone calls and voicemails processing CSFP applications submitted via Jotform responding to team inbox emails tracking inventory creating and updating flyers and calendars and printing distribution materials

Educate seniors on the benefits of CSFP/PAN; certify qualified individuals while referring non-eligible persons to alternate resources

Create maintain update and distribute program documents agreements and trainings (in coordination with NTFB Quality team)

Represent NTFB Programs at community events coalitions donor meetings media events etc.

Update processes resolve operational challenges and collaborate within and beyond the CSFP Team with a focus on continuous improvement

Perform other tasks and duties as assigned

MENTAL DEMANDS:

The person in this position needs to adapt well in the face of workplace stressors such as customer complaints compliance offenses competing programmatic priorities and maintaining the safety of people and property.

The person should be able to quickly diagnose and resolve issues at a distribution.

PHYSICAL DEMANDS:

While performing the duties of this job the employee is frequently required to stand sit use hands to finger handle or feel objects tools or controls reach with hands and arms climb stairs balance stoop kneel crouch or crawl talk or hear.

Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

The employee must occasionally lift and/or move up to 35 pounds.

ENVIRONMENTAL FACTORS:

Moderate noise (i.e. business office with open floor plan with computers phone and printers light traffic).

This person should have the ability to work outdoors at a variety of locations. This program operates in non-hazardous weather conditions rain or shine year-round.

Reliable transportation and a valid DL and insurance is required for travel to sites within our 12-county service area

The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is not necessarily an exhaustive list of all skills duties responsibilities efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

The North Texas Food Bank is an equal opportunity employer.

Required Experience:

Senior IC