Assistant Director, Enrollment Experience

About the University of Denver

Located where the Great Plains meet the Rocky Mountains the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators students and local and global communities. With nationally recognized academic programs a history of widespread influence a forward-looking vision for a 21st-century education and a deep commitment to promoting inclusion we open a world of opportunity to students and empower Pioneers to make a difference around the world. Through learning scholarship and practice students gain the experience knowledge and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.

About the College of Professional Studies

The University of Denvers College of Professional Studies PSC is a leader in adult education providing fully accredited and affordable educational experiences specifically designed for busy adults since 1938. PSC offers over 100 academic degree and certificate programs that enroll nearly 3000 students from around the world and over 7000 learners enroll each year in PSC non-credit programs.

Position Summary

The Assistant Director of Enrollment Experience leads transformational enrollment initiatives through AI-powered analytics strategic team leadership and innovative technology integration that optimizes student recruitment and retention outcomes. This role combines direct supervision of enrollment teams with advanced data-driven strategies to create exceptional personalized experiences for prospective and current students. Working at the intersection of enrollment management artificial intelligence and student success this position drives institutional enrollment goals while implementing cutting-edge technologies and best practices that enhance the complete student lifecycle experience. This position reports to the Director of Enrollment Experience and works collaboratively with academic directors student services teams and technology partners. The role includes direct supervision of enrollment experience staff while serving as a strategic partner in institutional enrollment planning and AI implementation initiatives.

Essential Functions

Team Leadership & Strategic Management (35%)

• Direct Supervision & Development: Provide leadership coaching and professional development for Enrollment Experience Managers and support staff establishing performance goals and accountability measures for enrollment outcomes
• Strategic Planning & Implementation: Lead enrollment strategy development using AI-powered market analysis predictive modeling and data-driven insights to optimize recruitment and retention performance across assigned programs
• Training & Technology Integration: Design and deliver comprehensive training programs on AI tools enrollment best practices and emerging technologies while ensuring team adoption of innovative platforms and methodologies
• Performance Management & Quality Assurance: Establish and monitor quality standards for AI-enhanced enrollment processes student interactions and team performance metrics that drive exceptional student experiences

AI-Enhanced Recruitment & Conversion Strategy (30%)

• Predictive Analytics Leadership: Develop and implement comprehensive enrollment strategies using AI-powered forecasting models market intelligence and conversion optimization to exceed recruitment targets
• Technology-Driven Engagement: Integrate AI tools across all enrollment touchpoints including intelligent chatbots automated communication workflows and personalized messaging systems that enhance prospect engagement effectiveness
• Conversion Optimization Management: Analyze AI-generated dashboards and performance metrics to continuously optimize recruitment funnels improve yield management and enhance conversion rates through data-driven decision making
• Omnichannel Strategy Coordination: Oversee integrated communication strategies across multiple platforms using AI-optimized messaging automated follow-up systems and intelligent prospect nurturing campaigns

Student Success & Retention Leadership (25%)

• AI-Powered Academic Advising Strategy: Support implementation of academic planning systems that create personalized degree roadmaps aligned with student goals course schedules and career objectives
• Predictive Student Monitoring: Utilize AI analytics platforms to monitor academic progress identify at-risk students and coordinate proactive intervention strategies that improve persistence and completion rates
• Lifecycle Management Optimization: Oversee comprehensive student support from enrollment through graduation using automated tracking systems AI-enhanced communications and collaborative intelligence with faculty and staff
• Data-Driven Operations Management: Leverage Banner SIS integration AI analytics platforms and automated workflows to streamline enrollment processes and enhance operational efficiency

Innovation & Process Excellence (10%)

• Process Automation Leadership: Assist with design and implement automated workflows that increase operational efficiency reduce manual processes and deliver superior student experiences through intelligent automation
• Continuous Improvement Initiatives: Lead agile experimentation with emerging AI tools A/B testing methodologies and rapid iteration based on performance data and student feedback
• Cross-Functional Collaboration: Partner with academic directors student services and technology teams to align AI-enhanced enrollment initiatives with institutional goals and strategic priorities

Knowledge Skills and Abilities

Leadership & Management Competencies

• Proven experience managing teams and developing staff in technology-enhanced environments with focus on performance improvement and professional growth
• Strategic thinking ability with experience translating organizational goals into operational excellence and measurable outcomes
• Strong coaching and mentoring skills for AI tool adoption enrollment best practices and change management

Technical & Innovation Skills

• Advanced proficiency with AI-powered enrollment tools predictive analytics platforms and marketing automation systems
• Expertise in CRM systems (Slate/Salesforce preferred) Student Information Systems (Banner) and enrollment technology integrations
• Experience with AI-driven communication platforms data visualization tools and performance optimization methodologies

Analytical & Strategic Capabilities

• Advanced analytical skills with ability to interpret complex data sets and translate insights into strategic enrollment initiatives
• Experience with AI-powered dashboards forecasting models and predictive student monitoring systems
• Proficiency in A/B testing process optimization and continuous improvement methodologies
• Proven track record of meeting enrollment targets and improving student outcomes
• Experience with employer partnerships corporate education programs or specialized student populations

Communication & Relationship Management

• Excellent interpersonal and communication skills for engaging diverse student populations and internal stakeholders
• Strong presentation and training abilities for both internal team development and external partner engagement
• Experience with high-touch academic advising approaches and student success strategies
• Background in adult education professional studies or continuing education environments
• Knowledge of federal financial aid veterans affairs and international student regulations

Personal Attributes

• Adaptability and enthusiasm for experimenting with emerging AI technologies and enrollment innovations
• Project management skills with ability to lead cross-functional initiatives and technology implementations
• Customer service excellence with focus on exceptional student experience delivery

Required Qualifications

• Minimum 4 years of enrollment management student services or related experience with demonstrated success in meeting performance targets and leading teams
• 3 years of supervisory or team leadership experience with demonstrated success in staff development
• Bachelors degree in higher education business administration or related field or equivalent combination of education and experience

Preferred Qualifications

• 6 years of enrollment management student services or related experience with demonstrated success in meeting performance targets and leading teams
• 4 years of supervisory or team leadership experience with demonstrated success in staff development

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus

Work Schedule

Monday - Friday 8:00 a.m. - 4:30 p.m.

Application Deadline

For consideration please submit your application materials by 4:00 p.m. (MST) October 29 2025.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 10.

Salary Range

The salary range for this position is $60000-$72500.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits

The University of Denver offers excellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of Denvers NonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.