Manager of Partner Relationships

The opportunity:

In this role you will build and empower a team of service professionals who consistently deliver outstanding experiences to advisers while driving strong commercial results.

Acting as a vital connector between Distribution Advisers/IMs and New Business Operations it ensures seamless collaboration stakeholder alignment and contributes directly to business growth client retention and operational excellence!

Key responsibilities:

• Mentoring leading and supporting the team to achieve performance goals and deliver quality outcomes.

• Fostering a positive work environment that encourages collaboration inclusion and wellbeing.

• Managing performance and accountability by setting clear expectations and providing regular 1:1 feedback.

• Communicating effectively between senior leadership and your team to ensure alignment and clarity.

• Overseeing daily team operations issue resolution and workforce planning to ensure seamless service delivery.

• Developing and implementing business plans that enhance service delivery operational efficiency and growth.

• Promoting the adoption of digital channels to create a more seamless and efficient customer journey.

• Ensuring processes are in place to identify manage and mitigate operational risks.

• Leading key projects that support service and operational improvements

• Acting as the primary escalation point identifying and resolving issues that impact operational or strategic outcomes.

• Collaborating with peers to contribute to business plans and strategic goals across AIA NZ and Group.

Your capabilities:

• 3 years leadership experience within a Key Account Management environment (preferred).

• In depth understanding of industry products and practices.

• Effectively translates strategy into results aligning self and team efforts to strategic objectives.

• Continuous improvement mindset.

• Strong communication skills - written and verbal.

• AIA product and systems knowledge (advantageous).

Why choose AIA

At AIA we believe in empowering every one of our people to find their better. We do this by offering:

• Opportunities to grow within the business through internal mobility.

• Competitive employee benefits that include insurances an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge.

• Membership to AIA Vitality our science-backed health and wellbeing programme that provides the guidance tools and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints Woolworths MoleMap endota Les Mills Samsung Garmin and many more!

• A supportive and inclusive workplace.

• Flexible working arrangements.

If you believe you can help guide us towards a better tomorrow apply now!

Diversity equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds including those with a disability additional mental health needs chronic health conditions and/or are neurodiverse to apply for our roles. If theres anything we may need to consider to support you with our recruitment process please email .

We are a 2025 Circle Back Initiative Employer we commit to respond to every applicant.

This job ad expires Tuesday 11th of November close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the Apply button. No emailed applications accepted. For general enquiries only contact:

You must provide all requested information including Personal Data to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.