Technical Support Specialist

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Greetings from Itron!!

Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake Washington United States. Its products and services include technology solutions related to smart grid smart gas and smart water that measure and analyze electricity gas and water consumption. Its products include electricity gas water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8000 customers in more than 100 countries.

We have an exciting role for Technical Support Specialist with Itron Bangalore for which JD is as follows:

Note: - This role would require the candidate to work in rotational shifts so please apply only if you are comfortable with working in night shifts.

Experience: - 4 5 years

What will your job look like

You will investigate debug and reproduce issues provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
Flexible working in shifts based on customer need.

SKILLS REQUIRED:

Good and intermediate knowledge and hands on skills on LINUX Operating system and application product support.
Able to understand architecture of the application and recommend the changes require to optimize the same.
Good knowledge on Problem solving and incident management process along with ITIL knowledge.
Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
Exposure to scripting basics. Experience of scripting (Perl Bash) and other web application languages (SQL J2EE Web applications).
Able to understand the product feature and J2ee exceptions and able to correlate it.
Anyone or more of the following databases PostgreSQL or RDBMS and basic query writing skills
Basic networking concepts and understanding of different OSI layers.
Knowledge of various HTTP headers cookies web APIs web servers SSL various protocols.
Knowledge of troubleshooting tools such as curl postman fiddler chrome debugger etc.
Knowledge on cloud concepts Middle tier like Tomcat / Jboss and understanding the basic configuration.
Knowledge on Messaging queue like Active MQ Rabbit MQ and Kafka is must.
Experience on AZURE is desirable.
Should have basic experience around Docker / Kubernetes and be able to debug containers pods.
Knowledge modern day tools like Prometheus azure app insights Splunk
should have experience in Managing issues and requests logged through Service Now and JIRA
Excellent in providing support on Web Applications based on Java/Linux and knowledge on ITIL processes.
Experience with any one of the scripting languages (e.g Shell scripting python) and programming / debugging skills on Java / J2EE.
Able to debug the code and pinpoint the issue or defect at the LOC level.
Deep understanding on JAVA HEAP memory and data flow on application from technical front.
Able to analysis and understand HEAP dump Thread dump access log and application log and reverse engineer the debug the flow.
Good understanding of XML JSON and RESTful APIs.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply the end you may be just who we are looking for!

The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .

Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world:

Required Experience:

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.Greetings from Itron!!Itron is an American technology company that offers products and services on energy and water reso...