MicrocomputerNetwork Technician 12 (PCN 04-7203)

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

What You Will Be Doing

In this position you will be responsible for providing a wide range of microcomputer support to 1000 department customers. Installs maintains and manages all department microcomputer hardware and software. This is an entry level IT position responsible for providing troubleshooting and problem resolution for microcomputer and network hardware and software issues. The incumbent must demonstrate the ability to solve problems that others cannot.

This position will:

• Use Microsoft Office daily
• Document situations and solutions
• Maintains ticket management for Department of Revenue

Mission and Culture

The Department of Revenue Administrative Services Division contributes to the Departments mission by providing efficient and effective administrative services in support of the Departments programs. The Microcomputer Network Technician provides technical support and customer service across the Departments primary divisions.

Benefits of Joining Our Team

This is an exciting position with various responsibilities including incident management and problem solving.

If you enjoy a challenge working in a creative environment where brainstorming is a daily exercise this is the perfect position for you.

We offer a dynamic team comprised of highly motivated dedicated forward-thinking individuals who strive to provide exceptional customer service and technical support to DOR staff.

The Working Environment You Can Expect

We offer a dynamic team comprised of highly motivated dedicated forward-thinking individuals who strive to provide exceptional customer service and technical support to DOR staff

Who We Are Looking For

• Applies Technology to Tasks: Selects and understands procedures machines or tools that will produce the desired results; identifies or solves problems in machines computers or other technologies as they are related to performing tasks.
• Hardware: Knowledge of specifications uses and types of computer or computer-related equipment.
• Operations Support: Knowledge of procedures to ensure production or delivery of products and services including tools and mechanisms for distributing new or enhanced software

Microcomputer/Network Technician 1
Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: Uses a logical systematic and sequential approach to address problems or opportunities or manage a situation by drawing on ones knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside State government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication: Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
• Reading: Understands and interprets written material including technical material rules regulations instructions reports charts graphs or tables; applies what is learned from written material to specific situations.

Microcomputer/Network Technician 2

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: Uses a logical systematic and sequential approach to address problems or opportunities or manage a situation by drawing on ones knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside State government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability authentication confidentiality and integrity.
• Technical Problem Solving: Troubleshoots diagnoses analyzes and identifies system malfunctions to determine the source and cause of the problem.

**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meetAlaska Residency Requirements to be considered for employment at this time.

Background Check
The successful candidates must pass a comprehensive background investigation which includes a criminal history check.

If selected for an interviewthe applicant must provide the following:

• List of three (3) professional references to include daytime telephone and email address. One must be a current or former supervisor.
• Last two (2) performance evaluations. If unavailable supervisory letters of recommendation can be substituted.

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Education

If post-secondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Classification Review Notice

This Position Description is currently being reviewed by the Division of Personnel & Labor Relations Classification Section. Depending on the outcome of the allocation this recruitment pool may or may not be utilized

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application also provide the employers name job title employment dates and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not the applicant may not advance to the recruitment interview and selection phase.

Note:Attaching a resume is not an alternative to filling out the application in its entirety. Noting see resume or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are acurrent state employee please mark the union you are a member of at the time of application. If you are not a current state employeedo not complete this question.

Flexible Staffing
This position is flexibly staffed. The level of the job offer will be based on the selected candidates credibly possessed and proven competencies. If hired at the lower level you will be promoted to the higher level after completing the training plan and demonstrating competency in the work.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or 465-4095 in Juneau or (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll-free) or if you are in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visitthe reset password page.

For specific information about this position please contact the hiring manager at the following:

Myk Overton

Microcomputer/Network Specialist 2