Desktop Support Analyst
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Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Be part of a team thats committed to making a difference. We believe in our work and our customers.
Position Location
Remote Type
n/a - In Office OnlyOffice Location (if not fully remote):
4750 S Biltmore Lane Madison Wisconsin 53718Job Description
Desktop Support Analyst
Key Responsibilities:
Provide hands-on and remote technical support for end-user computers including Windows and macOS-based PCs and laptops.
Manage and maintain the configuration imaging and deployment of all end-user computing devices.
Perform Tier 2 escalation resolution from the IT Service Desk ensuring prompt and high-quality solutions for complex technical issues.
Administer and manage client-side security and patching including Antivirus (e.g. Defender for Endpoint) and Windows Patch Management across all end-user computers.
Manage and troubleshoot mobile and wireless devices application software and network printers.
Execute tasks related to computer replacements data recovery and delivery of various IT-related projects.
Create and maintain technical instructional documentation for the corporate IT knowledge base.
Participate in process improvement initiatives and adhere to all departmental standards while providing courteous and knowledgeable assistance to end-users.
Required Knowledge & Skills:
Demonstrated proficiency with Windows 10 & 11 in an Active Directory environment.
Experience supporting macOS operating systems.
Familiarity with mobile device support (smart phones and tablets).
Solid understanding of PC imaging concepts including build deployment and maintenance.
Proficiency with Microsoft Office products.
Working knowledge of networking concepts including VPN DNS DHCP and TCP/IP.
Basic understanding of ITIL Foundations principles.
Proven ability to quickly research unfamiliar technical problems and document solutions.
Experience and Education:
2 years of dedicated technical work experience supporting desktop technologies in a professional environment.
Demonstrated experience with Azure AD and Intune for endpoint management including maintaining Intune Policies and security groups.
Experience configuring managing monitoring and remediating network printers.
Demonstrated experience working with Defender for Endpoint or a similar enterprise antivirus product.
Minimum: Vocational / Technical education or equivalent work experience.
Preferred: Bachelors Degree in Computer Science Information Technology or equivalent work experience.
Certifications (A Plus): A Network or Microsoft Certified Desktop Support Technician (MCDST).
Fairway Home Mortgage founded in 1996 is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.
Our culture promotes innovation growth and collaboration offering exciting career paths and professional development. Whether youre starting out or advancing your career Fairway is a place where your skills and ambitions can thrive.
To view your rights as an employee in the United States you may select the following link:
Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.
We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now do not hesitate to contact the Careers Team at . We can answer any questions and keep you updated on future opportunities.
Important Notice to Job Seekers! Weve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. Were working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message please do not click any links and notify us.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
