Suncorp is an organisation committed to our people we have a culture where leaders are empowered to make decisions and individuals are able to succeed in a supportive environment that rewards both teamwork and ambition. Are you looking for that next career move and want to become part of the Suncorp success story

We are pleased to announce an exciting secondment opportunity for a Policy Operations Technical Advisor to join our dynamic and fast-paced Business Insurance team.

The purpose of the role is to build workforce capability through high-quality facilitation of core onboarding and upskilling programs to support our Operations teams to create value for Suncorp NZ customers.

Key Responsibilities:

• Consistently provide professional facilitation services that support the transfer of learning and capability build.
• Deploy a range of facilitation styles and instructional techniques (as required) to create the right engaging learning experiences to meet business need and situation.
• Ensure achievement of learning outcomes and knowledge transfer for all programs using appropriate techniques and applications to evaluate the effectiveness of learning delivered.
• Conduct post facilitation activities in collaboration with the business to ensure learning is embedded.
• Analyse learning needs to detail learning objectives evaluation and assessment strategies plan of proposed look feel and content development of learning solutions.
• Maintain current and accurate material of subject and business matters as well as facilitation skills and program content.
• Onboarding of new team members.

Skills and experience:

• Previous experience in facilitating learning (face to face and/or virtual)
• Relevant operational/administration experience within the Insurance industry
• Advanced oral and written communication skills
• Proficient in being able to work with multiple competing deliverables changing requirements and timelines and ambiguity
• Proficient in understanding learning styles and approaches to engage learners in the learning experience
• Intermediate skill in using Microsoft Office applications e.g. Word Excel PowerPoint
• Proficient in analysis skills to identify learning needs to provide effective solutions
• Knowledge of Suncorp NZ products and processes

If this opportunity sounds like the challenge you have been looking for please apply online today.

Advertised: 28 Oct 2025 New Zealand Daylight Time
Applications close: 03 Nov 2025 New Zealand Daylight Time