Service Manager
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Job Location:
Danville, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Manager Position
Courtesy Ford Danville Illinois
Currently our dealership in Danville IL is looking for an experienced Service Manager. If you are passionate about leading a high-performing team delivering exceptional customer service and driving results we want to talk to you. This is an exciting opportunity to lead a Service department represent the most respected brand in the industry and maximize your earning potential.
Summary:
- Manages an efficient and profitable service department through productive staffing customer retention and cost controls.
- Ensures all service objectives are met and all service records are maintained.
- Manages the daily inventory of technicians time to ensure it is consistently sold to service customers.
Responsibilities:
- Oversee all service department operations ensuring high-quality work and customer satisfaction.
- Manage train and motivate a team of service technicians and advisors.
- Develop and implement strategies to achieve departmental goals for revenue and efficiency.
- Maintain a robust customer service system that guarantees prompt and personalized assistance.
- Handle customer complaints and resolve issues effectively.
- Manage the departments budget inventory and financial performance.
- Ensure all service and repair work is completed correctly and in a timely manner.
- Control expenses manage receivables and support promotional and service campaigns.
- TrackCustomer Satisfaction Index (CSI) scores. Implement corrective actions when needed.
- Manage daily operations including scheduling repair quality warranty submissions and documentation.
Qualifications/Skills:
- 5 years proven experience in a Service Manager role within an automotive dealership
- Strong customer service and business management skills.
- Ability to work well under pressure and handle a fast-paced environment.
- Proficiency in service management software and standard office applications.
- Detail-oriented and highly organized.
- Valid drivers license with clean driving record.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
