Technical Support Engineer (Level 2)

We are looking for a Junior Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.

We expect the Junior Technical Support Specialist to: 

• Work in 5-day schedule (with duties on-call for nights and weekends)
• Monitor financial systems using proprietary monitoring systems
• Register and resolve service requests incidents and problems
• Assist to DevOps engineers developers and QA engineers
• Communicate with client and partner company representatives
• Exchange knowledge with colleagues.

Qualifications :

Must-have skills:

• Basic UNIX/Linux training
• Experience in Unix/Linux command line
• Basic knowledge of shell script languages AWK Perl etc.
• Strong analysis investigation and troubleshooting skills
• Good command of written and spoken English languages.
   

Nice-to-have skills:

• Work experience in Linux environment
• Experience in customer service
• Understanding of ITIL/DevOps processes and routines
• Experience with SQL-like command language
• Experience with trading/exchange/risk management software usage
• Experience with Atlassian software (JIRA Confluence etc.)
• Knowledge of HashiCorp stack and K8S
• Bachelors degree in Computer Science or a related field.

Additional Information :

Care for the employees is one of Devexperts core values. For the suggested position we offer a benefits package that will guarantee the comfort of our new teammate.

Flexibility benefits:

• Possibility of hybrid/remote work mode
• Flexible working hours.

Health and recreation benefits:

• 20 days of paid vacation
• 5 days of fully paid additional wellness days
• Medical insurance premium package
• Free MultiSport card.

Facility benefits:

• Modern office with new equipment
• Panoramic view of Vitosha mountain
• PlayStation Billiard Relax zone and Gym
• Parking space/public transport card
• Free drinks and snacks.

Community benefits:

• Teambuilding activities
• Corporate parties
• Football club
• Speakers club
• Free admission to corporate external events
• Possibility of joining conferences and professional fairs.

Professional training benefits:

• English language courses
• Local language courses for foreign employees
• Unlimited access to self-learning platforms
• Certification opportunities
• Mentorship Program.

Social benefits:

• Referral bonuses for specific roles
• Paid leave upon special events.

Remote Work :

No

Employment Type :

Full-time