Social Adjustment Services Program Coordinator

Summary: Under the supervision of the Extended Care Services Director the Social Adjustment Services (SAS) Coordinator plays a key role in ensuring high-quality client-centered services for refugees and other eligible populations. The Coordinator provides direct case management facilitates educational sessions and connects clients with community resources to promote social integration stability and self-sufficiency. This position also assists with program organization staff coordination and compliance trackingsupporting the broader SAS team in delivering culturally responsive and trauma-informed services in line with funder and agency requirements.

Position Responsibilities:

Must ensure the completion of all required professional development assignments in a timely manner for their direct reports

Must complete all required professional development assigned in a timely manner

Must be sensitive to the service populations cultural and socioeconomic characteristics.

Adhering to safety training and protocols on a daily basis and taking precautionary measure to ensure the safety and well-being of self others.

Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information services rendered to clients donors names and gifts internal and external investigations or results of any investigations and financial information.

Adherence to the Code of Conduct and the Faith and Moral is mandatory.

Every employee is required to take a solution-oriented approach in their interactions and undertakings as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.

Other duties as assigned by the Program Director and Manager.

Client Services & Case Management

• Conduct client intakes assessments and develop individualized service plans that address identified needs.
• Assist clients in accessing public benefits (e.g. SNAP Medicaid SSI) healthcare education housing and employment resources.
• Provide transportation interpretation/translation and advocacy as needed.
• Deliver or coordinate educational workshops orientations and group activities on topics such as cultural adjustment financial literacy health awareness and navigating community systems.
• Conduct home visits when appropriate to monitor progress and provide in-home support.

Program Coordination & Support

• Collaborate with Program Manager and Director to ensure timely service delivery and balanced caseload distribution.
• Assist in planning and implementing client education initiatives including partnering with community organizations local service providers and law enforcement agencies.
• Maintain program materials case file templates and educational resources for team use.
• Support new staff and volunteers by sharing knowledge of procedures resources and best practices.

Compliance Documentation & Reporting

• Maintain accurate and up-to-date client records in accordance with agency funder and confidentiality standards.
• Ensure all required data is entered into program databases and spreadsheets promptly.
• Track and report program metrics client outcomes and service trends to the Program Manager/Director.

Community Engagement & Partnerships

• Cultivate and maintain relationships with community partners service providers and faith-based organizations to expand client support networks.
• Represent the SAS program at community events resource fairs and stakeholder meetings.

Competencies:

Customer Service

Commination

Integrity/Honesty

Resilience

Results Oriented

Minimum Qualifications:

Education

• Bachelors degree preferred but not required; or equivalent of 2 4 years experience in a social service field.

License and Credentials

• Reliable transportation
• Valid driver license
• Valid vehicle insurance
• Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.
• Must be 21 years of age and adhere to the CCAOSA policy which will not allow anyone under the age of 21 to operate an agency vehicle
• Must have a cleaning driving record

Minimum Knowledge and Skills:

• Proficient in managing client documentation and maintaining accurate records.
• Competent with personal computers including proficiency in various software applications email and internet usage.
• Must be detail oriented organized self-motivated and capable of working both independently and collaboratively.
• Excellent written and verbal communication abilities.
• Strong critical thinking and problem-solving skills.
• Ability to drive and maintain reliable personal transportation.
• Capable of safely operating a 12-passenger vehicle as required.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview you will be contacted.