Customer Support Specialist

Company:

Boeing Global Services is committed to ensuring optimal aircraft availability and mission readiness of our customers fleets. The customer is at the forefront of all we do and their mission is our mission: keeping the worlds fleet flying safely sustainably and efficiently. Powered by our unparalleled aerospace experience and global network we work closely with our customers to develop and deliver the innovative solutions they rely on.

Boeing Global Services (BGS)is looking for a Customer Support Specialist to join our team in London UK

Position Responsibilities:

• Creates maintains and advances customer relationships develops an understanding of customer culture and business strategies.

• Interacts with customers and internal partners through face to face/ virtual meetings phone calls emails and other media.

• Responsible for customer account health and providing world class customer support.

• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops prepares and delivers presentations to customers and internal organizations.

• Advises customers regarding status changes or improvements of orders and follows up with customers on issues related to their accounts.

• Uses multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products services processes and operation.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters tracks monitors and coordinates customer material delivery requirements and returns for customer orders.

• Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts provisioning products or related services.

• Analyzes customer spare parts requirement inquiries facilitates responses and resolves delivery problems.

• Monitors and shares key performance metrics with customers and internal partners.

• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills / Experience):

• 3 years of experience with supply chain process

• Experience developing presentations for and presenting to executive leadership

• Strong communication and problem-solving skills

• Ability to work and collaborate cross functionally across multiple organizations

• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills / Experience):

• Experience in the Aerospace industry

• SAP knowledge

• Engineering / Technical experience

• Account management customer support experience

Becoming a Boeing Employee

The Boeing benefits package goes above and beyond focusing on your physical emotional financial and social well-being. Heres a snapshot of what we offer:

• Competitive salary and annual incentive plans

• Continuous learning - youll develop the approach and skills to navigate whatever comes next

• Success as defined by you - well provide the tools and flexibility so you can make a meaningful impact your way

• Inclusive culture - youll be embraced for who you are and empowered to use your voice to help others find theirs

• Excellent Adoption and Parental leave options

• 23 days plus UK public holidays and a Winter Break between Christmas and New Year

• Pension Plan with up to 10% employer contribution

• Company paid BUPA Medical Plan

• Short Term Sickness: 100% pay for the first 26 weeks

• Long Term Sickness: 66.67% of annual salary from 27th week

• 6x annual salary life insurance

• Learning Together Programme to support your on-going personal and career development

• Access to Boeings Well Being Programs tool and incentives

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: