Customer Support Representative
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Job Location:
Horsham, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
About Us
TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling billing documenting telehealth and more so clinicians can focus on awesome patient care.
Were a dynamic team of pros who love to innovate and push the envelope keeping our software cutting-edge. Join us and lets revolutionize behavioral health software together while making a real difference!
About The Job
As a Customer Success Representative at TherapyNotes you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists therapists counselors social workers psychiatrists and practice administrators through account set-up complex support requests and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office in Horsham PA.
What Youll Do
- Technical and Business Software Training- Train customers on how to properly navigate and use the TherapyNotes software educate customers about core software features and help answer complex questions and support calls about specific TherapyNotes functions
- Inbound Call and Email Support -Monitor a high volume of support requests and provide support assistance to behavioral health professionals practice administrators medical billers and patient appointment schedulers
- Customer Support Documentation- Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
- Be Accurate and Maintain High Standards- Maintain high standards attention to detail accuracy and completeness
- Become Knowledgeable- Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
What Were Looking For
- Customer Service Experience
- Flexible work hours required including limited nights and weekends
- Tech savvy: excellent computer and technical problem solving skills
- Experience working in a software support call center training or inside sales environment is a plus
- Experience with multichannel customer support / help desk software is a plus
- Excellent verbal and written communication skills
- Effectively exchange information via telephone email and instant messaging platforms
- Strong competence and comfort listening and responding to customer needs and concerns
- Ability to exercise composure when operating under stressful situations
- Excellent time management skills
- Team player that carries their weight has a willingness to grow and strives for excellence
- Interest in working in an entrepreneurial small to mid-sized business environment
What We Offer
- Competitive salary - $50000/year
- Overtime opportunities available
- Employer sponsored health dental vision life and disability insurance
- Retirement plan with company contribution
- Annual company profit sharing
- Personal development/training budget
- Open collaborative work environment
- Extensive 2-week onboarding plan
- Comprehensive mentorship program
- Company provided refreshments and occasional lunches
Equal Opportunity Employer Statement & Applicant Rights
TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race color religion sex national origin age disability genetic information or any other protected status under federal state or local law. We are committed to providing a workplace free of discrimination and more information about your rights under federal employment laws please review the following:
- Know Your Rights: Workplace Discrimination is Illegal
- Family and Medical Leave Act (FMLA): Employee Rights Under FMLA
If you require a reasonable accommodation during the application process please contact .
10/27/2025
#LI-RH1
#Hybrid
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Who We Are We're 180+ strong and still growing! Our team of developers, QA engineers, IT experts, customer success specialists, and business professionals are dedicated to providing our customers with the best EMR software experience. With thousands of active users, TherapyNotes is th ... View more
