Assistant AMbassador

Osaka - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

To consistently offer professional friendly and engaging service.
To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies.
To handle Guest concerns and react quickly logging and notifying the appropriate leaders.
To assist guests regarding hotel facilities in an informative and helpful way.
To take responsibilities to make necessary decisions in absence of General Manager/Hotel Manager/ Excom leaders.
To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
To follow department policies procedures and service standards
To follow all safety policies.
Shift work required.
Cash handling.
Oversee front office and guest services during shift.
Rom allocation for arrivals of the next day.
Liaise with Guest Experience Manager to ensure VIP guests needs are met.
Identify sales leads to be follow-up up by sales department.
Constantly monitor team members appearance attitude and degree of professionalism.
Motivate and provides a work environment which brings out the best in team members.
Maintain complete knowledge of hotel services/features.
Be fully conversant with hotel fire & life safety/emergency procedures.

Qualifications :

Previous leadership experience required.
Previous PMS experience required.
Computer literate in Microsoft Window applications an asset.
University/College degree in a related discipline an asset or equivalent experience.
Report writing.
Medium to High level Japanese language.

Additional Information :

English:

Please note that we are only accepting applications from candidates who are currently residing in Japan. Unfortunately we are unable to assist with visa sponsorship or relocation support for this position.

Japanese:

現在日本に在住の方のみご応募いただけます恐れ入りますがビザサポートおよび海外からの応募は対応しておりませんご了承ください

WHY YOULL LOVE WORKING WITH US

Treat yourself to discounted vacation breaks with an employee benefit card honoured in 4700 Accor properties plus 100 partner offers worldwide.

Celebrate with birthday stays and breakfast anniversary vouchers for up to 4 free nights at 25 Swissôtel hotels worldwide plus 50% off dining at Swissôtel Nankai Osaka.

Supercharge your skills with Accor Academies 40-year global learning management system the worlds leading hospitality school featuring job-specific programs to brand immersion mentorship and leadership development.

Climb the ladder within your property or take off worldwide with endless chances to shine and make your mark!

Remote Work :

Employment Type :

Full-time

To consistently offer professional friendly and engaging service.To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies.To handle Guest concerns and react quickly logging and notifying the appropriate leaders.To assist guests regarding hotel fac...

To consistently offer professional friendly and engaging service.
To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies.
To handle Guest concerns and react quickly logging and notifying the appropriate leaders.
To assist guests regarding hotel facilities in an informative and helpful way.
To take responsibilities to make necessary decisions in absence of General Manager/Hotel Manager/ Excom leaders.
To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
To follow department policies procedures and service standards
To follow all safety policies.
Shift work required.
Cash handling.
Oversee front office and guest services during shift.
Rom allocation for arrivals of the next day.
Liaise with Guest Experience Manager to ensure VIP guests needs are met.
Identify sales leads to be follow-up up by sales department.
Constantly monitor team members appearance attitude and degree of professionalism.
Motivate and provides a work environment which brings out the best in team members.
Maintain complete knowledge of hotel services/features.
Be fully conversant with hotel fire & life safety/emergency procedures.

Qualifications :

Previous leadership experience required.
Previous PMS experience required.
Computer literate in Microsoft Window applications an asset.
University/College degree in a related discipline an asset or equivalent experience.
Report writing.
Medium to High level Japanese language.

Additional Information :

English:

Japanese:

現在日本に在住の方のみご応募いただけます恐れ入りますがビザサポートおよび海外からの応募は対応しておりませんご了承ください

WHY YOULL LOVE WORKING WITH US

Treat yourself to discounted vacation breaks with an employee benefit card honoured in 4700 Accor properties plus 100 partner offers worldwide.

Celebrate with birthday stays and breakfast anniversary vouchers for up to 4 free nights at 25 Swissôtel hotels worldwide plus 50% off dining at Swissôtel Nankai Osaka.

Supercharge your skills with Accor Academies 40-year global learning management system the worlds leading hospitality school featuring job-specific programs to brand immersion mentorship and leadership development.

Climb the ladder within your property or take off worldwide with endless chances to shine and make your mark!

Remote Work :

Employment Type :

Full-time

Key Skills

Sales Experience
Marketing
Customer Service
Google Docs
Serving Experience
Retail Sales
Android
Product Demos
Event Planning
Events Management
Event Marketing
Dancing

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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