Reservation Team Member
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Job Location:
Monthly Salary:
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
Contract: Full-Time (40 hours per week)
Salary: 13.00 per hour
Availability: Flexible shifts including weekends
Job Overview:
As a Reservations Agent you will be responsible for handling guest inquiries processing reservations and ensuring a seamless booking experience. This role requires flexibility to work across various shifts including weekends to meet business needs.
Key Responsibilities:
Handle guest enquiries for hotel room bookings efficiently and professionally.
Process individual and group reservations accurately following hotel policies.
Provide exceptional customer service and address guest concerns promptly.
Maintain accurate records and filing systems for reservations.
Collaborate with the Sales and Front Office teams to maximize occupancy and revenue.
Assist with guest check-ins and check-outs during peak times as required.
Adhere to company standards and procedures for correspondence and service delivery.
Additional Information :
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- Ethernet
- Information Technology Sales
- Customer Development
- ITI
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
