Service Delivery Manager – Finance
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Job Location:
Hartlepool - UK
Monthly Salary:
Not Disclosed
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
We are looking for a motivated and experienced Service Delivery Manager Finance to join our health team! with responsibility of NEC Software Solutions UK Ltd (Medical Imaging and MIDRSS) diabetic eye screening solution.
As a Service Delivery Manager you will be responsible for ensuring that our team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
MAIN RESPONSIBILITIES
- Monitor key performance metrics and produce financial and service delivery reports.
- Manage end-to-end delivery of finance-related services (e.g. invoicing contract reconciliations customer reporting).
- Attend regular customer and internal meetings.
- Understand the contractual commitments in place with MI UK and MIDRSS customers and monitor to ensure contracted SLAs are delivered.
- Build strong relationships with finance teams auditors clients and third-party vendors.
- Identify trends and opportunities to streamline financial operations and enhance efficiency.
- Implement continuous improvement initiatives.
- Identify potential opportunities for future business expansion within existing services and customers.
- Work with members of staff from different teams and build strong working relationships.
Qualifications :
ESSENTIAL COMPETENCIES & EXPERIENCE
- A proven record of delivering services to a high standard and meeting associated SLAs;
- Experience and detailed knowledge of ITIL Service Management processes;
- Experience of working directly with customers preferably in a Healthcare;
- Experience of producing detailed and accurate reports and documentation;
- Experience and involvement in Change Control processes;
- Experience of contributing to bids for new business;
- Strong communication skills;
- Excellent IT skills including good knowledge of MS Office and Google Tools;
- Attention to detail
PERSON SPECIFICATION
- Ability to stay calm under pressure;
- Able to develop relationships with a wide variety of people;
- Capable of communicating with technical and non-technical staff to translate customer requirements and issues;
- Ability to manage and engage effectively with senior stakeholders / decision makers
- Ability to manage multiple high-profile accounts simultaneously.
- Ability to work with ambiguity and navigate/coordinate responses to complex issues where obvious solutions may not be available.
- Willing to challenge and improve existing processes and practices;
- Ability to contribute and participate in solution development;
- Capability to multi-task and balance customer requirements and internal priorities;
- Excellent oral and written communication skills;
- Willing to travel to customer sites.
Additional Information :
We pride ourselves in offering an excellent benefits package including an aboveaverage pension scheme. When you join the team at NEC Software Solutions you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
Who we are
NEC Software Solutions is an equal opportunities employer welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Were NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad our software is helping to dispatch ambulances support families keep trains on the move locate missing people and even test the hearing of newborn babies.
Working with us youll be helping our 3000 employees push the boundaries of whats possible and support amazing public services.
We work with governments hospitals police forces housing providers local authorities and more. We help them pay financial support faster speed up treatments for patients and respond to emergencies in the right way. The more we do the more our customers can do for others. And together we make a world of difference.
Wed love your help. And well support you all the way.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Our philosophy is to understand our customers business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change. Our technology has helped the NHS screen millions of babies for hearing loss ... View more
