Front Desk Manager

Miami Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 29-10-2025

Vacancies: 1 Vacancy

Job Summary

JOB OVERVIEW:

Under the general guidance of the Director of Front Office the Front Desk Manager is responsible for overseeing the daily operations of the Front Office Department including Guest Services and Front Desk operations. The Front Desk Manager ensures seamless and exceptional guest experience while maintaining operational efficiency and profitability. This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for guests and collaborates closely with all hotel departments to drive guest satisfaction and operational excellence.

YOUR KEY RESPONSIBILITIES:

Oversee and ensure the efficient daily operations of the Front Desk including guest checkin/check-out telephone services and compliance with hotel policies and procedures.

Lead by example by actively promoting the companys core values brand standards and service culture.

Supervise the Front and Back Office to maintain smooth and efficient operations across all shifts.

Ensure front desk guest and telecommunications services are delivered professionally courteously and in a timely manner including call handling guest messaging and issue resolution.

Direct support and train front of house team including onboarding ongoing training and performance development in alignment with brand standards.

Organize staff schedules and break rotations to ensure proper coverage and task completion throughout shifts.

Monitor track and maintain records of guest feedback and service recovery through platforms such as Tripadvisor Yelp Google Guest Alerts Glitch Log Revinate ReviewPro and Nuvola.

Review guest satisfaction reports (e.g. Pulse Report) to identify service opportunities initiate improvements and enhance loyalty and satisfaction scores.

Serve as a key point of contact for resolving guest concerns or complaints ensuring timely follow-up and resolution. Complete and review daily reports shift checklists and ensure accurate documentation of all front desk transactions including No-Show charges posting settlements and deposits.

Maintain staff engagement through regular coaching mentoring recognition programs and departmental goal alignment.

Conduct interviews onboarding coaching counseling and performance evaluations for front office staff.

Evaluate team performance regularly taking corrective action when needed to uphold service excellence.

Participate in hotel and departmental meetings and contribute to broader hotel initiatives and compliance efforts.

Ensure adherence to all brand standards operational policies and safety/loss prevention procedures.

Collaborate closely with Revenue Management to monitor daily occupancy manage availability and address potential booking challenges.

Foster a culture of empowerment by equipping team members with the tools training and support to make guest-focused decisions.

Provide lateral service as needed stepping into related roles or responsibilities to support team and guest needs.

Ensure all necessary reports and forms are completed daily.

Any other reasonable duties as assigned by the supervisor or manager.

We recognize we are in the hospitality industry and that it may require us to provide lateral service.

We will on occasion call for everyone in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

JOB OVERVIEW:Under the general guidance of the Director of Front Office the Front Desk Manager is responsible for overseeing the daily operations of the Front Office Department including Guest Services and Front Desk operations. The Front Desk Manager ensures seamless and exceptional guest experienc...