Senior Consultant, Business Discovery and Optimization

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

You will be joining the Enterprise Digital and AI Enablement team with CIBC. As the Senior Consultant Business Discovery and Optimization will lead and support initiatives across CIBCs business units aimed at optimizing business operations driving efficiency and delivering shareholder value. This role will also be responsible for developing Digital & AI solutions and enabling use cases that align with business objectives and ensure seamless execution. This is a highly collaborative role with exposure across the bank and will require strong strategic thinking data-driving decision making and proactive stakeholder management with a track record of driving impactful changes and a passion for designing the bank of the future. The role will lead cross-functional efforts with partners to identify and implement Digital & AI solutions to drive increased profitability productivity and client & employee experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How youll succeed

• Technology Consultation You will consult on the feasibility of automation and AI solutions into the current suite of CIBC programs and technologies. Day 2 Support You will monitor and ensure flows in our self serve environment are working as intended. You will also assist in the implementation of new flows.
• Opportunity Discovery - You will assist in identifying Digital & AI use cases by collaborating with stakeholders across various teams to uncover unseen gaps assess optimization opportunities to address operational challenges and evaluate the impact of proposed changes to the business. You will provide insights and recommendations to improve team efficiency and deliver measurable outcomes.
• Critical Thinking You will analyze operational and business data within specific lines of business. You will also highlight potential limitations and risks to leadership to support informed decision-making.
• Futuristic Thinking - You will identify innovative and creative solutions with new ways of thinking about issues and opportunities utilizing market trends data analysis techniques and voice of client/user information.
• Relationship Management You will foster strong relationships with stakeholders to understand their needs and priorities and make recommendations to ensure alignment. You will build strong strategic relationships with the ability to negotiate and influence business and technology partners to ensure alignment of initiatives and individual deliverables across dependent optimization initiatives. You will also solicit feedback formally and informally from applicable stakeholders to continuous improve and enhance solution effectiveness supporting the realization and impact of the opportunities.
• Project Management You will lead cross-functional efforts to enable realization of identified opportunities on changes across the organization. You may be partnering with internal delivery teams where applicable to ensure timely delivery of solutions. You will collaborate with external vendors where applicable to support the exploration and deployment of relevant solutions.

Who you are

• Youre Tech savvy. You seek out innovative solutions and embrace evolving technologies. You easily adapt to new tools and trends. You have good understanding on evolving digital & AI technologies and the implications for our clients employee experience and profitability.
• You can demonstrate experience intechnology and business optimization with minimum 5 years experience with Process Improvement Methodologies such as Six Sigma and Lean concepts. You have experience in the approaches tools and techniques for use cases identification enablement and project management. You also have comprehensive knowledge of financial services practices and principles sufficient to analyze and interpret complex concepts and apply these in innovative ways.
• You give meaning to data.You enjoy investigating complex business problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define whats possible.
• Your influence makes an impact.You know that relationships and networks are essential to success. You recognize and respond to underlying concerns of multiple interests and to shape the decision making process in situations that involve complexity and ambiguity. You have are able to tailor communication styles and level of details to various background of stakeholders in an impactful way.
• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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