Warranty Technical Administrator
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Job Location:
Sacramento, CA - USA
Monthly Salary:
$ 32 - 40
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
PAPE KENWORTH NORTHERN CALIFORNIA AREA
WARRANTY TECHNICAL ADMINISTRATOR:
Are you the kind of technician who thrives on solving problems decoding warranty policies and making sure every dollar is accounted for Do you have a sharp eye for detail a deep knowledge of service work and a knack for navigating claims with precision Are you ready to transition from the shop floor to a vital impactful role that still leans on your hands-on experience
Pape Kenworth a premier capital equipment dealer in the West is looking for an organized and energetic Warranty Administrator to join our team.
At Pape we invest in your growth. From robust training programs to continuous support we equip our team members with the tools to return for your hard work we offer competitive compensation exceptional benefits and a strong work-life balance designed to support you and your family.
Make a difference. Grow your career. Join the Pape Team!
WHAT YOULL DO:
As our Warranty Technical Administrator youll use your experience as a dealership technician to manage warranty processes and ensure maximum reimbursement from Paccar and other allied product manufacturers. Youll become an essential part of our service team by connecting technical expertise with policy compliance all while keeping customers informed and claims on track.
Day-to-day tasks will include:
- Reviewing and processing warranty and parts claims accurately and promptly ensuring all necessary job details are captured.
- Opening authorizing and reviewing warranty work orders.
- Following up on rejected or disputed claims to recover eligible warranty costs.
- Maintaining current knowledge of warranty policies procedures and documentation via literature and an up-to-date service library.
- Acting as the go-to resource for coworkers and customers with warranty-related questions or requests.
- Ensuring all warranty documentation is complete clear and submitted in a timely manner.
- Interpreting and applying vendor warranty policies across all relevant teams.
- Supporting a safe productive work environment and performing other assigned duties as needed.
While this role is in-office this team member may choose to work out of any of the following branches: French Camp CA Morgan Hill CA Sacramento CA or San Leandro CA.
WHAT YOU NEED:
- At least 5 years of experience as a dealership technician with a strong understanding of warranty work.
- Familiarity with Outlook Word Excel and the ability to learn new computer programs.
- Excellent customer relations and communication skills.
- Ability to perform at a high level in a fast-paced and team-oriented environment.
Compensation: $32-40/hr (Depending on Experience)
Why work for Pape:
- Competitive pay based on your skills training and experience level.
- Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
- Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 40 hours of Sick Leave and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
- Advancement Pape is a dynamic growth-oriented organization with a focus on promoting from within.
- Stability and reputation Pape is a family-owned fourth-generation company with over 160 locations over 4000 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
- Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
- Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
- Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape Group maintains a drug-free workplace and as such requires candidates to successfully pass a pre-employment drug test.
Required Experience:
Unclear Seniority
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
Papé offers new and used capital equipment, rental options, extensive parts inventories, and dedicated customer service to keep you moving in WA, OR, CA, ID, NV, MT, AK, & HI.
