Customer Experience (CX) Sales Engineer

JourneyTeam is seeking a Customer Experience (CX) Sales Engineer who thrives at the intersection of technical solutioning and strategic sales. This role is ideal for someone who can confidently engage new customers articulate business impact and deliver tailored demos that go beyond out-of-the-box functionality. Youll be a key driver of revenue growth leveraging Microsoft CE CRM Contact Center and Copilot AI solutions to solve real-world business challenges.

As a CX Sales Engineer youll lead sales initiatives collaborate with internal teams and Microsoft stakeholders and operate as a co-pilot with your Sales Executive to guide customers through the buying journey with empathy insight and innovation. You wont be executing deliverybut youll architect the vision that gets clients excited to move forward.

About JourneyTeam:

At JourneyTeam people are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive lasting impact on the world. With 30 years of technology experience we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365 (Contact Center CRM & ERP) Microsoft 365 AI and Copilot Azure modern data solutionsall leveraging Microsofts comprehensive security platform.

Key Responsibilities:

• Sales Leadership: Drive new customer acquisition and influence revenue through strategic engagement and solution alignment.
• Solution Architecture: Design customized demos and solution frameworks using Microsoft CE CRM Contact Center and Copilot technologies.
• Customer Engagement: Lead technical discovery sessions to uncover business needs and translate them into impactful technical solutions.
• Trusted Advisor: Build strong relationships with executive stakeholders guiding them through the sales process with clarity and confidence.
• Cross-Team Collaboration: Partner closely with sales delivery and Microsoft reps to ensure seamless handoffs and successful implementations.
• Market Awareness: Stay ahead of trends in customer experience AI and Microsoft technologies to ensure solutions remain relevant and competitive.
• Outcome Focused: Align solutions with measurable business outcomes and ROI helping customers envision long-term success.

Qualifications:

• Extensive Experience: Over 10 years in pre-sales solution architecture or consulting within the Microsoft ecosystem or competitors

  CCaaS solutions with a proven track record of contributing to revenue growth.

• Technical Expertise: Deep understanding of CRMs Contact Center Solutions and industry best practices and implementation methodologies. Focus on Microsoft ecosystem is a benefit not required.
• Leadership & Communication: Ability to present complex technical solutions to C-level audiences build high-value client relationships and lead strategic sales initiatives.
• Travel Requirement: Less than 10% of the time within North America for client engagements conferences and team collaboration.
• You embrace the JourneyTeam Values:
  • A Caring Mindset
  • Exceptional Performance
  • Being OneTeam
  • Making & Keeping Commitments
  • Taking Ownership
  • Effective Communication
  • A Growth Mindset

Preferred Skills & Certifications:

• Dynamics 365 Certifications
• Competitors CCaaS advanced certifications.
• Microsoft Catalyst Certification
• PMP APICS or Prosci Certification

Pathway to Succes:

90 Days

• Fully own the pre-sales process and drive technical sales strategy for our customers
• Achieve 100% quota attainment pace directly influencing revenue
• Position yourself as a trusted advisor with customers and Microsoft stakeholders

6 Months

• Consistently influence revenue and meet pre-sales KPIs
• Lead strategic sales initiatives and contribute to pipeline growth

1 Year

• Exceed quota expectations and establish a strong presence in the Microsoft Partner Ecosystem
• Drive long-term customer relationships and help shape JourneyTeams CX sales strategy

Compensation:

The base salary range for this role is $150000 $165000 with additional commission opportunities. On-Target Earnings (OTE) range from $250000 $300000 depending on performance.

This is the established pay range for this role on the Sales team at JourneyTeam. Actual compensation is dependent on the skills demonstrated relevant experience and alignment with the roles general new employees can expect to start at the lower end of the range (with opportunity to grow and expand within the organization).

Benefits:

JourneyTeam offers a wide range of excellent benefits including healthcare and dental options as well as a 401k with a 4% employer match with funds that vest immediately. We enjoy flexible time off and our employees average 3.5 to 4 weeks off a year. We also provide a monthly phone stipend of $25 as well as a gym membership monthly reimbursement of up to $200. We enjoy a culture of collaboration and creative responsibility to solve problems with autonomy.

Professional office and remote working environments available. JourneyTeam is an Equal Opportunity Employer.

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