Shelter Advocate II On-callCasual

WAGE RANGE: $19.00-$21/hour

JOB SUMMARY: Catholic Charities is seeking a dynamic and self-motivated individual who is compassionate trauma-informed and culturally aware to serve as an on-call/casual Shelter Advocate II at our St Paul Opportunity Center location.

Under general supervision the Shelter Advocate provides direct support to individuals experiencing homelessness in a safe low-barrier housing-focused environment. Staff build positive relationships with clients respond to immediate needs connect clients to resources such as housing employment and healthcare and intervene in crisis situations using trauma-informed and de-escalation practices. Staff ensure the facility remains safe welcoming and organized while upholding program policies in a respectful and consistent manner.

ESSENTIAL FUNCTIONS:

Client Engagement & Support

• Provide compassionate client-centered support by listening problem-solving and assisting with daily needs.
• Offer referrals and guidance related to housing employment benefits recovery and healthcare.
• Encourage clients toward next steps in their housing plan while respecting client choice and dignity.

Safety & Crisis Response

• Maintain a safe and welcoming environment by monitoring common areas completing safety rounds and addressing concerns.
• Respond to crises and incidents using de-escalation and conflict resolution skills.
• Administer Narcan and other harm-reduction interventions as required.
• Complete and submit incident reports related to chemical use threats safety concerns or program rule violations.
• Serve as a Mandated Reporter and follow all reporting requirements.

Operations & Documentation

• Accurately collect enter and manage client data in the system of record.
• Complete client intakes enrollments and exits in accordance with program requirements.
• Enforce shelter and drop-in center rules and policies fairly and consistently balancing accountability with empathy.
• Assist with daily operations including client check-in belongings storage laundry meal service (drop-in center) and ensuring facility cleanliness.
• Check clients belongings for prohibited items at entry to support safety.

Collaboration & Professional Development

• Work closely with supervisors case managers and community partners to support client housing goals.
• Participate in team meetings trainings and mentorship to strengthen shelter practices.
• Contribute to program development and quality improvement efforts as assigned.

Other duties as assigned

MINIMUM QUALIFICATIONS:

• Must be 21 years of age and successfully pass a criminal and Department of Human Services background check.
• High School Diploma or equivalent required.
• Prior experience in a Shelter or Drop-In Center a plus.
• Has the ability to work with diverse and/or low-income populations including those who may be experiencing homelessness unstable housing and/or mental illness.
• Commitment to trauma-informed care harm reduction and housing-first principles.
• Strong interpersonal and communication skills.
• Ability to remain calm professional and empathetic under pressure.
• Flexibility to respond to changing needs in a fast-paced environment.
• Basic computer proficiency including familiarity with Windows-based programs.

JOB CLASSIFICATION:On-Call; Casual; Hourly; Non-Exempt

PHYSICAL REQUIREMENTS

Catholic Charities is an equal opportunity employer.

Job Description Updated: 09/25/2024.

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.