Manager Mejora Continua, ACES transportation Mx

At Amazon were working to be the most customer-eccentric company on earth. To get there we need exceptionally talented bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon is seeking a Regional Field Leader to work within the Mx Sort Center Amazon Customer Excellence System (ACES) Field Team.

Mission: We are committed to drive down under-the-roof operating cost through standard work reinforcement. We do this by initiating cultivating and perfecting world-class management systems such as auditing weekly reviews and assisting with product and program application.

Our Customers:

Primary: The Amazon customer is the primary customer whose needs (reducing variable cost structure and improving on-time delivery) are directly addressed by the Field Team by reducing cost to serve package-level late departures and mis-sorted shipments.

Secondary: MXSC Operations is the secondary customer specifically entry level associates to executive Directors within the 3 plus Cross Border first-party Sort Centers in Mx. This organization benefits from the Field Team by using the audit and review mechanisms we manage. Additionally Operations benefits from the teams direct on-site support training mentorship and advising.

Key job responsibilities
1) Sort Center Operations Planning and Execution (SCOPE) Audit program
- We establish maintain advance plan and execute site-level audits for under-the-roof operational performance gaps.
2) Quality Cost and Delivery (QCD) Review program
- We establish maintain advance schedule and facilitate sub-regional reviews to identify and correct performance gaps in quality cost and delivery.
3) On-Site Support.
- We provide on-site support during High Volume Events (HVEs) or in other special circumstances at high-risk Sort Centers.
4) Process Product and Program Support
- We work backwards from problem statements and use customer anecdotes to drive the feedback loop of new business requirements for technology programs and processes.

A day in the life
The NASC ACES Field Leader is an Operations Partner. Each day is spent working side by side with Operational leaders including Regional Directors General Managers and Site Leaders. A typical day includes collaborating cross-functionally with teams like Field Finance Amazon Box Truck Network (ABTN) Labor Planning various NASC ACES teams and Performance teams to solve problems. Leading through influence is a critical skill set of the role.

This position is responsible for conducting SCOPE Audits and owning the Quality Cost Delivery (QCD) Dashboard mechanism. This includes facilitating an A3 style call evaluating / conducting Root Cause Analysis (RCA) and identifying standard work deviations.

This role requires travel 50% of the time.

- Bachelors degree
- 9 years of operations experience in continues improvement
- Experience using data and metrics to determine and drive improvements
- Experience interacting with executive leadership
- Fluent in English and Spanish

- Lean Six Sigma Green Belt or higher
- Regional / Network continuous improvement experience
- 5 YoE en process improvement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.