German-Speaking Customer Support in Sofia, Bulgaria

Are you a C2-level German speaker looking to start an international career in the exciting world of travel technology Were hiring a motivated individual to join our growing on-site team in Sofia Bulgaria to support users of our revolutionary digital travel management platform.

This role is perfect for someone who excels at communication and problem-solving even if you dont have previous call center experience. We value your language skills and commitment to excellent service!

The Role: Supporting Seamless Travel

As a German Customer Service Specialist you are the vital link that ensures our clients and travelers experience choice speed and outstanding support when using our platform. You will be responsible for:

• Front-Line Communication: Engaging with German-speaking clients via phone email and chat to resolve questions related to our all-in-one platform.
• Expert Guidance: Helping users configure and utilize the travel management tools from booking modifications to complex itinerary support.
• Quick Resolution: Troubleshooting issues efficiently and maintaining detailed records in our internal systems.
• Delivering Excellence: Upholding our commitment to providing fast friendly and comprehensive customer care.

Essential Requirements for Application

You must meet the following mandatory criteria:

• Bilingual Proficiency: Flawless near-native German (C2 level) is essential along with strong conversational and written English (B2 level).
• Work Location: The position is on-site at our modern office in Sofia Bulgaria.
• Eligibility to Work: You must hold a valid EU/EEA/Swiss Citizenship a Refugee Card or a Residency Card (valid for more than one year). Please note: We cannot accept Work Permits or Blue Cards.
• All necessary professional equipment will be provided by the company.

Compensation and Lifestyle Perks

We offer an attractive package designed to support a great quality of life in Sofia:

• Excellent Compensation: A highly competitive salary structure.
• Daily Support: Generous allowances for both your meals and transport.
• Wellness & Security: Full Health Insurance coverage and a MultiSport card to enjoy various fitness and recreational facilities.
• Future Focus: Clear paths for professional career growth and development within the company.

Working Hours

• Full-Time Schedule: You will work 40 hours per week with an 8-hour shift falling between 8:00 AM and 8:00 PM.
• Rotational Days: The operational schedule is Monday to Sunday with two rotating days off each week.

Relocating to Sofia We Make it Easy!

For candidates moving to Bulgaria we provide:

• Flight Ticket Reimbursement
• 10 Days of Paid Hotel Accommodation to help you settle in upon your arrival.
  

Does this opportunity to start your international career in Bulgaria resonate with you