Italian Customer Support Role

We are looking for a dedicated and highly articulate individual fluent in Italian to join our international team in Porto Portugal. This is a stable on-site opportunity supporting a crucial project within the Medical Devices sector. If you possess exceptional communication skills and are ready for an exciting career change in a beautiful European city we want to hear from you!

The Core Mission

As an Italian-Speaking Customer Support Specialist you will be the primary contact for our clients including nurses doctors and end-users across the Italian market. This role is about more than just answering callsits about providing empathetic and expert technical assistance.

Your day-to-day responsibilities will include:

• Solving Technical Issues: Diagnosing troubleshooting and resolving inquiries related to the function and usage of advanced medical devices via multiple channels (phone email chat).
• Documentation: Meticulously recording every customer interaction technical detail and resolution in our database to ensure regulatory compliance and continuity of care.
• Customer Advocacy: Handling sensitive situations with professionalism patience and a high degree of empathy.

Prior Experience: Relevant experience in customer service or a call center environment is a definite plus but it is not a requirement. Full paid training will be provided to ensure you have all the expertise needed. All required work equipment will be supplied by the company.

Candidate Essentials

We require candidates to meet the following non-negotiable standards for this position:

1. Italian Language: You must be fluent (native or near-native) in both written and spoken Italian.
2. English Language: You need a functional working level of English (B2 minimum) for internal team communication and training.
3. Commitment to Porto: You must be willing to live and work on-site at our office in Porto Portugal.
4. Schedule Flexibility: You must be able to commit to a 24/7 rotational shift schedule.

Understanding Your Work Hours

The healthcare project requires continuous support necessitating full flexibility:

• Rotational Shifts: Your shifts will be scheduled rotationally across all days Monday through Sunday.
• Days Off: You will have two rotational days off each week.
• Night Shift: Covering the Night Shift (22:00 to 07:00) will be an occasional mandatory requirement as part of the total 24/7 rotation cycle. You must be comfortable with this.

Your Comprehensive Rewards

We offer a highly competitive package to reward your skills and facilitate your relocation:

• Competitive Salary: Receive a strong base salary enhanced by attractive attendance and signing bonuses.
• Daily Allowances: Provided with generous meal allowance and transport allowance.
• Security: Comprehensive health insurance coverage from the start.
• Future Growth: Excellent opportunities for career advancement within our global organization.

Relocation Support for International Applicants

For those moving to Portugal we make the process simple:

• Travel Reimbursement: We will reimburse the cost of your flight ticket to Porto.
• Initial Housing: We provide temporary accommodation for the first 28 days to give you time to settle in and find permanent housing.
  

Are you ready to use your Italian language skills to support a vital project and launch your new career in Porto

Would you like me to tell you more about the process of applying for a Portuguese work visa or residency (if applicable)