French-Speaking Customer Service Specialist in Portugal!

Location: Lisbon Portugal (On-site) or Remote (Within Portugal)

Are you fluent in French and passionate about customer service Join our team to provide outstanding support for a leading global Home Appliance brand! Were looking for enthusiastic individuals to be the primary point of contact for our French-speaking customers. This role is available on-site in our vibrant Lisbon office or remotely for candidates already based in Portugal.

Key Responsibilities

• Handle inbound customer contacts (via phone email and chat) from French-speaking markets regarding a variety of home appliance products.
• Provide accurate product information diagnose issues and offer effective solutions and technical troubleshooting for product usage and functionality.
• Process after-sales requests manage complaints and escalate complex issues to specialized teams when necessary.
• Maintain high customer satisfaction scores and adhere to established service quality standards.
• Accurately document all customer interactions and details within the companys CRM system.

Required Qualifications

• Language Fluency: Native or near-native fluency in French (C2) both written and spoken.
• English Proficiency: A good working knowledge of English (minimum B2 level) for internal communication training and documentation.
• Location: Legally authorized to work in Portugal.
  • Remote Candidates: Must be currently residing and working within Portugal.
• Soft Skills: Excellent communication active listening and problem-solving abilities.
• Technical Aptitude: Comfortable using computer systems and learning new software quickly.

Working Conditions & Benefits

• Schedule: Rotational Shifts between 7:00 AM and 7:00 PM (Lisbon time) Monday to Saturday.
• Days Off: Sunday plus one additional rotative weekday off.
• Salary & Allowances:
  • Competitive Salary.
  • Meal Allowance and Transport Allowance.
• Health & Wellness: Private Health Insurance (after the probation period).
• Equipment: All necessary equipment (PC headset etc.) will be provided by the company for both on-site and remote positions.
• Career: Extensive initial paid training and excellent career growth opportunities within an international company.

Special Relocation Package (For Lisbon On-site Position)

To help you seamlessly move and settle in Lisbon we offer a generous relocation package which includes:

• Flight Ticket Reimbursement: Full reimbursement of your initial flight ticket to Lisbon.
• Accommodation: A private room in a shared company apartment provided for the first 12 months of your contract.

How to Apply

If you are ready to start a rewarding career and meet the requirements please submit your CV (preferably in English). We look forward to hearing from you!