Director of Ticket Operations

About Rice:

Boasting a 300-acre tree-lined campus in Houston Texas Rice University is ranked among the nations top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system which supports students intellectually emotionally and culturally through social events intramural sports student plays lectures series courses and student government. Developing close-knit diverse college communities is a strong campus tradition which is why Rice is highly ranked for best quality of life and best value among private universities.

Rice is also a wonderful place to work. Rice faculty staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rices culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name RICE Responsibility Integrity Community and Excellence.

Position Summary:
The Director of Ticket Operations is responsible for the management and leadership of the daily operations of the ticket office. The Director manages and supervises ticket office operations including planning compliance systems security game-day operations back-office management of the Paciolan ticket software and customer service. Additionally the role will be responsible for the hiring training and scheduling of 1520 temporary customer service representatives.

Minimum Requirements:

• Bachelors degree
• 1 years of related ticketing or operations experience

Substitutions:

• No substitutions for education or experience allowed

Skills:

• Ability to prioritize work and multitask
• Excellent organizational skills
• Ability to take initiative and ownership of projects
• Strong written and verbal communication skills
• Ability to exercise sound judgment in decision-making
• Relevant subject matter knowledge

Preferences:

• Masters degree and three years of experience working in college or professional ticketing

Essential Functions:

• Implements administers and evaluates day-to-day business and administrative activities of the ticket office
• Directs and oversees the day-to-day operation of the ticket office and customer interactions (phone email and in-person). This includes daily customer service work overall supervision of ticket operations personnel and game-day operations for all sports
• Organizes manages and completes special projects
• Collects and analyzes data creates reports reviews and explains trends; formulates and evaluates alternative solutions and recommendations to achieve the goals of the program or function
• Manages all facets of student ticketing including working with campus personnel
• Analyzes and interprets policies; develops revises and implements procedures
• Performs all other duties as assigned

Additional Functions:

• Ensures consistent standards relating to the procurement of tickets and audit procedures for ticketing operations are upheld by all ticketing employees
• Responsible for cash security and transport; manages cash and credit card closeouts daily and ensures that all closeouts are properly balanced
• Provides reports of ticket prices ticket revenue and event attendance
• Recommends and implements new processes and procedures to ensure compliance with NCAA regulations
• Creates and implements plans to ensure the security of information transmitted in ticketing credit card processing and related systems
• Maintains ticketing systems and provides training to new employees
  Creates and implements plans processes and procedures and oversees customer interactions to ensure superior customer service
• Resolves issues and works with customers to meet their needs
• Sells assigns and distributes season and group tickets
• Arranges admission for members of the game opposition Athletic Department personnel players family and friends and sponsors as well as arranges for issuance and admission of complimentary ticket holders
• Manages season renewal process for all ticketed sports
• Ensures the security of the Ticket Offices technology such as selling computers scanners card reader devices etc.

Rice University HR Benefits: Mission and Values:Mission and Values Rice University

Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national or ethnic origin genetic information disability or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process please contact Rice Universitys Disability Resource Center at or for support.

If you have any additional questions please email us at Thank you for your interest in employment with Rice University.