Sr. Director IT Operations
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Job Location:
Waukesha, WI - USA
Yearly Salary:
$ 172000 - 258000
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Sr. Director Application Management Services / Digital Core Operations & AI Service Management is responsible for overseeing end-to-end application operations and service management for the enterprise Digital Core. This role will lead the transition and stabilization of Application Management Services (AMS and AD) onto a new Digital Core platforms and enabling AI-driven operations and strategic AI big bets across the application landscape.In this role you will define and execute the operating model for Digital Core application support ensuring scalability reliability and continuous optimization. The position plays a critical role in transforming IT Operations into a strategic enabler by embedding automation AI and data-driven decision-making into application support and service delivery.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
The primary objective of this role is to lead AMS and AD and ensure that Digital Core platforms and enterprise applications operate with high availability efficiency and resilience while evolving toward an AI-augmented service model that accelerates business outcomes.
As a key leader you will manage the full lifecycle of AI systemsfrom deployment to ongoing operationswhile driving innovation compliance and efficiency. Your vision will shape how AI enhances service reliability automation and decision-making across the organization.
In addition to overseeing the operations of our infrastructure youll foster and manage relationships both internally and with us managing service providers and business partners. Using industrys best practices youll oversee AMS operations troubleshooting maintenance identification escalation and resolution of issues. Youll be responsible for overall team management and mentoring of staff as needed.
Responsibilities
Lead enterprise-wide IT operations with a focus on intelligent automation AIOps and proactive service reliability.
Drive modernization of AMS and AD portfolios through data-driven investments and AI-augmented delivery models.
Champion AI-powered digital assistants to transform support productivity and decision velocity.
Align technology operations with business outcomes through innovation resilience and efficiency.
Collaborate with IT data science and development teams to ensure seamless AI integration and functionality.
Mentor and guide teams on AI operational best practices and procedures.
Develop enforce and monitor MSP SLAs to ensure commitments are met.
Utilize ITSM foundations to build and maintain operational excellence.
Develop strategies to meet cost efficiencies and budget targets.
Optimize operations to achieve synergy savings
Coordinate with key stakeholders across various domains
Oversee Major Incident Management (MIM) and ensure resilience in global service delivery.
Qualifications
Bachelors degree with 10 years of relevant experience.
Extensive experience in Oracle SAP and Commercial Applications and large managed service provider set-ups
Extensive experience managing complex AI systems in a corporate environment.
Proven experience working with Managed Service Providers (MSPs).
Deep understanding of AI applications and infrastructure requirements.
Strong leadership skills with the ability to inspire and manage multidisciplinary teams.
Excellent project management capabilities and ability to prioritize multiple initiatives.
Exceptional communication and stakeholder management skills.
Extensive experience in establishing MSP (Managed services provider) performance measurements calculating penalties and enforcing contract obligations.
Build and refine operational processes procedures governance and policies.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
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We will not sponsor individuals for employment visas now or in the future for this job opening. For U.S. based positions only the pay range for this position is $172000.00-$258000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Required Experience:
Exec
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
GE HealthCare provides digital infrastructure, data analytics & decision support tools helps in diagnosis, treatment and monitoring of patients
