Technology Support II, Payments Technology

Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Commercial and Investment Banking (CIB) Technology Payments team you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Monitor production systems for availability performance and reliability.
• Respond to and resolve incidents ensuring minimal impact to business operations.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Set up maintain and improve monitoring alerting and logging systems.
• Tune alerts to reduce noise and ensure actionable notifications.
• Develop and maintain automation scripts and tools to streamline operational tasks.
• Automate repetitive manual processes to improve efficiency and reduce errors.
• Participate in change management processes including deployment rollback and validation of production changes.
• Ensure all changes are documented and follow organizational standards.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure

Required qualifications capabilities and skills

• Bachelors degree in Computer Science or equivalent experience
• Formal training or certification on technology support concepts and 2 years of experience in a technical support role or equivalent expertise troubleshooting resolving and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications capabilities and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Has good experience with message driven software patterns (Kafka MQ) and big data technology ( Hdfs Hive Hbase Spark Impala Zeppelin Jupyter Cassandra Elasticsearch etc.)