Customer Performance & Delivery Analyst

The opportunity:

In this role you will focus on unlocking the power of data to drive smarter decisions and boost operational performance. By analysing key metrics across the customer journey - Acquire Maintain and Claim - it plays a critical role in shaping a strong future-focused Customer Strategy that aligns with AIA NZs vision and strategic goals.

Supporting the Head of Strategic Delivery this role turns insights into action helping the business stay agile informed and customer-centric.

Key responsibilities include:

• Gathering analysing and presenting operational and performance data to support business insights and monthly reporting requirements.

• Maintaining and enhancing Tableau dashboards across the Acquire Maintain and Claim customer lifecycles while identifying and recommending improvements to drive operational efficiency.

• Collaborating with internal and external stakeholders to support change initiatives ensure accurate documentation and communication of changes and contribute to key projects aligned with AIAs strategic goals.

• Supporting the Head of Strategic Delivery in coordinating the annual Strategic Planning Process and ad-hoc strategic initiatives including the development of customer-focused reporting and presentations.

Your capabilities:

• Proven experience using SQL Tableau and Salesforce reporting.

• Continuous improvement mindset.

• Able to translate data into meaningful storytelling.

• Effective stakeholder management skills.

• Experience in financial services with insurance product knowledge (advantage).

Why choose AIA

At AIA we believe in empowering every one of our people to find their do this by offering:

• Opportunities to grow within the business through internal mobility.

• Competitive employee benefits that include insurances an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge.

• Membership to AIA Vitality our science-backed health and wellbeing programme that provides the guidance tools and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints Woolworths MoleMap endota Les Mills Samsung Garmin and many more!

• A supportive and inclusive workplace.

• Flexible working arrangements.

If this sounds like you apply now!

Diversity equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds including those with a disability additional mental health needs chronic health conditions and/or are neurodiverse to apply for our roles. If theres anything we may need to consider to support you with our recruitment process please email .

We are a 2025 Circle Back Initiative Employer we commit to respond to every applicant.

Job ad expires Tuesday 11th of November close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the Apply button. No emailed applications accepted. For general enquiries only contact:

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