Lead Operations Engineer

Position Description:

At CGI were redefining what operational excellence means in large-scale mission-critical environments. As a Lead Operations Engineer youll take ownership of the performance and stability of complex legacy systems that underpin vital client services. Youll lead incident response embed operational standards and guide the transition toward modern resilient service delivery. This is a hands-on leadership role where youll collaborate across teams introduce smarter ways of working and ensure our clients most important systems remain secure and available. Youll be part of a culture where your expertise drives tangible outcomes your ideas shape transformation and your ownership makes a lasting impact.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to either hold UK Security Clearance or be eligible to go through this clearance. This is a mainly remote position with occasional travel to client sites as required.

Your future duties and responsibilities:

In this role you will lead day-to-day operational support across complex legacy environments ensuring high availability resilience and compliance with enterprise service standards. Youll oversee incident and change management processes coordinate resolution activities and maintain operational readiness across infrastructure scheduling and integration platforms.
Working closely with infrastructure development and architecture teams youll embed operational best practices define and maintain documentation and drive improvements in monitoring and automation. Youll play a central role in stabilising services during modernisation ensuring that knowledge is effectively transferred into business-as-usual operations and that teams are equipped to deliver ongoing excellence.
Key responsibilities:
- Lead and Own: Oversee daily operational performance incident response and service continuity across legacy systems
- Coordinate and Resolve: Act as the escalation point for critical incidents driving rapid diagnosis and recovery
- Develop and Maintain: Define and document operational procedures runbooks and recovery plans
- Collaborate and Modernise: Work with cross-functional teams to support upgrades migrations and modernisation initiatives
- Mentor and Empower: Support and guide operations engineers fostering capability growth and effective knowledge transfer
- Optimise and Automate: Manage batch scheduling monitoring and automation tools (e.g. Tivoli Scheduler) to improve reliability and efficiency.
- Analyse and Improve: Lead root cause analysis and service improvement activities to prevent recurrence and enhance resilience

Required qualifications to be successful in this role:

You should have extensive experience managing or supporting enterprise-scale systems with a strong understanding of service operations ITIL processes and incident management in complex technical environments. The ideal candidate will combine hands-on operational leadership with a strategic mindset and a passion for driving service excellence.
Essential qualifications:
- Proven experience leading operational support for enterprise-scale environments
- Strong background in incident problem and change management (ITIL-aligned)
- Demonstrated ability to manage high-pressure incidents and coordinate cross-team recovery
- Familiarity with legacy infrastructure scheduling and automation tools (e.g. Tivoli)
- Experience with system migrations re-platforming or modernisation programmes
- Strong communication and documentation skills for process definition and knowledge transfer
- Analytical structured and resilient approach to problem solving
- Experience operating in multi-vendor or multi-team environments

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Skills:

• Analytical Thinking
• Detail-oriented
• Incident Management
• Leadership

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.