ServiceNow Developer

ServiceNow Developer

Harrisburg PA Hybrid Only Locals

8 months Contract

Please do not submit profiles of candidates who are not local to Pennsylvania (PA).

Candidates with prior experience working for State Government clients are preferred.

**Hybrid role -- requiring on-site presence two days per week or as needed** Local candidates only!

*37.5 hours per week position

ServiceNow Developer is responsible for collaborating with commonwealth personnel with the ITSM bureau across the Office of Administration bureaus System Specialists SMEs and Suppliers. The Product Specialist will work closely with Process Owner Business Analysts ServiceNow Administrators and other ServiceNow Developers within ETSO. Certification by ServiceNow as a ServiceNow Certified Developer is preferred but not a mandatory requirement.

Position Duties and Tasks: (As below but not limited)

Design develop and implement ServiceNow applications and integrations.

Customize core ITSM applications such as Incident Problem Change Request and CMDB.

Develop and maintain custom applications/modules using ServiceNow Studio.

Create workflows business rules client scripts UI policies/actions and automated tasks.

Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server.

Collaborate with Business Analysts and stakeholders to gather and clarify requirements.

Develop reports dashboards and performance analytics widgets.

Perform code reviews unit testing and maintain code quality and security.

Maintain documentation on configurations customizations and system architecture.

Documents all work for future reference.

Able to work in a team environment.

Able to communicate effectively orally and in writing.

Participate in Agile/Scrum development cycles and sprints.

Required Skills:

Bachelors degree in computer science Information Systems or related field.

5 years of hands-on ServiceNow development experience.

Strong knowledge of JavaScript Glide API and ServiceNow scripting best practices.

Experience with ITSM and at least one additional module (e.g. ITOM HRSD SPM Source2Pay).

Familiarity with Agile/Scrum methodologies.

ServiceNow Certified System Administrator (CSA) is required.

ServiceNow Certified Application Developer (CAD).

Desired Skills:

ServiceNow Certified Implementation Specialist (CIS- ITSM HRSD Discovery).

Experience with Automated Test Framework (ATF).

Exposure to ServiceNow App Engine and Flow Designer.

Understanding of CMDB and Discovery.

Knowledge of Employee Service Portal and custom widget development