Sr. ServiceNow Engineer

Playing an essential role in the U.S. economy Fannie Mae is foundational to housing finance. Here your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team you will collaborate with team in designing producing testing or implementing moderately complex software technology or processes as well as create and maintain IT architecture large scale data stores and cloud-based systems.

THE IMPACT YOU WILL MAKE

The Sr. ServiceNow Engineer role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities:

• Design develop and test ServiceNow Applications using OOTB modules including but not limited to ITSM Service Catalog Knowledge CMDB and IT Asset Management
• Design develop and test Custom Applications on the ServiceNow platform and AWS cloud using an AI first approach
• Work within Agile project teams continuously releasing application software
• Assist with the timely and high-quality release of modules in ServiceNow
• Provide customer support and platform operations

Minimum Required Experiences:

• 2 years of design development testing and support experience with ServiceNow
• Ability to use AI tools for development and day to day activities.
• Strong development experience with JavaScript Python and Java
• AIassisted development: Proficient with GitHub Copilot (or similar) to accelerate coding/tasks; applies responsible use (prompt hygiene privacy) and reviews AI output critically.
• Experience developing solutions in AWS cloud
• Experience with database development (Oracle/MySQL/Sybase)
• Experience developing web service integrations (SOAP / RESTful)
• Experience with HTML and CSS
• Experience with scripting languages (Perl/Python/Shell)
• Experience with DevOps Strong project management and team leadership skills

Desired Experiences:

• Bachelors degree in computer science and engineering
• 5 years software development experience
• 5 years of design development testing and support experience with ServiceNow
• LLM integration: Implementing AI features and ServiceNow Generative AI (e.g. Now Assist/GenAI Controller) features ; designs prompts function/tool calling and guardrails
• ServiceNow AWS Cloud and Machine Learning certifications
• Strong design development testing and support experience preferably with ServiceNow
• Experience with scripting languages (Perl/Python/Shell) and HTML / CSS
• Experience with DevOps
• Strong written and oral communication skills
• Self-driven individual with ability to take initiative demonstrate accountability and assume responsibility
• Ability to operate and work independently with minimal guidance and supervision
• Comfortable working in a fast-paced Agile-based team development environment
• Able to learn quickly and master new technical and business areas

Target Pay Range: $123000.00 - $161000.00 a year

Internal Job Title: Corporate Functions Technology - Software Engineering - Senior Associate

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Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at most roles employees are expected to work onsite on a regular basis at their designated office -office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion sex national origin disability age sexual orientation gender identity/gender expression marital or parental status or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial well-being. See more here.

Requisition compensation:

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