Groups and Incentives Relief Consultant

Groups & Incentives Relief Consultant Luxury Property Group Sandton

Kendrick Recruitment is currently seeking a detail-orientated and proactive Groups & Incentives Relief Consultant to join a leading luxury property group based in Sandton. This role is ideal for an experienced travel professional with strong organisational skills a passion for exceptional service delivery and the ability to manage complex itineraries and group logistics.

Key Responsibilities

• Oversee and manage the workload of assigned consultants during periods of absence (annual leave illness or training).
  

• Handle re-quotes proposals and operations management for ongoing client bookings.
  

• Assist with the development and coordination of agent and hosted educational bookings in collaboration with the Sales team.
  

• Support the implementation and testing of systems and operational procedures.
  

• Follow up on provisional bookings and revisit lapsed or dead leads during quieter periods.
  

• Assist with loading bookings and administrative tasks during peak periods.
  

• Support Small Group Journey coordination and logistics.
  

• Contribute to supplier and product sourcing to enhance the creativity and diversity of the departments offerings.
  

• Occasionally accompany groups on travel assignments to support operations.
  

Knowledge & Expertise

• Strong understanding of the tourism industry including travel channels destination management and customer expectations.
  

• Solid knowledge of Southern and East Africa with the ability to provide informed recommendations.
  

• Understanding of commercial strategy business acumen and decision-making principles.
  

• Familiarity with terms conditions and market dynamics relevant to the luxury travel industry.
  

• Basic understanding of crisis management protocols including risk mitigation and emergency response.
  

• Proficiency in Tourplan Wetu and Microsoft Office Suite (Word Excel PowerPoint Outlook) advantageous.
  

Skills & Attributes

• Exceptional attention to detail and accuracy in itinerary planning documentation and communication.
  

• Strong organisational skills with the ability to manage multiple priorities and deadlines efficiently.
  

• Proactive approach with strong problem-solving and analytical capabilities.
  

• Collaborative and adaptable team player who thrives in a dynamic environment.
  

• Excellent interpersonal and communication skills both written and verbal.
  

• Ability to work independently and make sound decisions under pressure.
  

• Creative mindset combined with commercial awareness.
  

• Administrative precision and high levels of self-motivation.
  

Personal Characteristics

• Passionate about providing outstanding customer service and exceeding client expectations.
  

• Self-driven diligent and committed to operational excellence.
  

• Flexible and adaptable with the ability to remain calm and effective in fast-changing environments.
  

• Willing to share knowledge inspire colleagues and foster a supportive team culture.
  

• Motivated by a genuine desire to deliver quality rather than by targets alone.
  

Experience & Qualifications

• Minimum of 35 years previous inbound tour consulting experience.
  

• Previous experience in luxury travel groups or incentives consulting will be highly advantageous.
  

This is an excellent opportunity for a seasoned travel professional to join a high-performing team within one of South Africas most respected luxury travel groups offering room for professional growth and the chance to work across some of the continents finest destinations.