Customer Support Engineer
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Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
Role:Customer Support Engineer
Location : Seattle WA(Onsite)
Job Description:
OMS Outage Storm Assist DERMS Reliance PSA DLR Grid OS Cyber and Foundation Grid OS Data Fabric and Data Connect WAMS
Must Have Technical/Functional Skills
Bachelors degree in Electrical Engineering Computer Science or related field.
Strong knowledge of Power Systems SCADA/EMS/DMS and Synchrophasor/PMU technology.
Hands-on experience with WAMS software platforms (GE Siemens ABB or similar).
Experience in Linux/Windows server environments networking and databases (Oracle/SQL).
Familiarity with real-time protocols (IEEE C37.118 ICCP/TASE.2 DNP3 IEC 61850).
Strong problem-solving analytical and debugging skills.
Excellent communication skills to interact with global customers and collaborate with cross-functional teams
Roles & Responsibilities
Provide L2/L3 customer support for WAMS applications servers and associated infrastructure.
Diagnose troubleshoot and resolve incidents related to WAMS performance connectivity and data quality.
Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
Support incident problem and change management processes in line with SLAs.
Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
Assist customers with system upgrades patches and hotfixes deployment.
Document technical solutions prepare knowledge articles and share best practices.
Collaborate with product engineering and R&D teams for complex escalations.
Provide customer training workshops and technical guidance to improve user adoption.
Drive continuous service improvements to enhance reliability and reduce recurring incidents
Ensure adherence to ITIL processes for incident problem and change management
Location : Seattle WA(Onsite)
Job Description:
OMS Outage Storm Assist DERMS Reliance PSA DLR Grid OS Cyber and Foundation Grid OS Data Fabric and Data Connect WAMS
Must Have Technical/Functional Skills
Bachelors degree in Electrical Engineering Computer Science or related field.
Strong knowledge of Power Systems SCADA/EMS/DMS and Synchrophasor/PMU technology.
Hands-on experience with WAMS software platforms (GE Siemens ABB or similar).
Experience in Linux/Windows server environments networking and databases (Oracle/SQL).
Familiarity with real-time protocols (IEEE C37.118 ICCP/TASE.2 DNP3 IEC 61850).
Strong problem-solving analytical and debugging skills.
Excellent communication skills to interact with global customers and collaborate with cross-functional teams
Roles & Responsibilities
Provide L2/L3 customer support for WAMS applications servers and associated infrastructure.
Diagnose troubleshoot and resolve incidents related to WAMS performance connectivity and data quality.
Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
Support incident problem and change management processes in line with SLAs.
Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
Assist customers with system upgrades patches and hotfixes deployment.
Document technical solutions prepare knowledge articles and share best practices.
Collaborate with product engineering and R&D teams for complex escalations.
Provide customer training workshops and technical guidance to improve user adoption.
Drive continuous service improvements to enhance reliability and reduce recurring incidents
Ensure adherence to ITIL processes for incident problem and change management
Key Skills
- Abinitio
- Google Analytics
- Corporate Communications
- Infection Control
- Lab Technology
- Condition Monitoring
