*Training Manager - Job Description*
*Position Overview*
We are looking for *Training Managers* who are excited to be part of our fast-paced
high-intensity work environment and work with Delivery Leaders aligned with our
Mission.
*Our Mission 2025* is to transform the way learning is delivered by impacting 1
million children annually to get closer to our vision to democratize quality early
education.
As an integral part of our growing Delivery Team you will contribute to our mission
to expand from our current set of 700 partner schools to 7000 schools in 3 years by
2025.
*Key Responsibilities*
*School Management & Implementation*
Conduct regular daily visits to assigned schools to observe and assess curriculum
implementation
Ensure timely implementation of Kreedo curriculum across all assigned schools
Own the complete onboarding curriculum training and support of schools
Manage assigned school customers by ensuring quality service delivery at all times
*Teacher Training & Development*
Train teachers on academic implementation of Kreedo curriculum
Observe classroom sessions and identify implementation challenges
Provide solutions and support to help teachers implement curriculum effectively
Conduct proper classroom observations and share constructive feedback with teachers
*Reporting & Communication*
Write detailed observation reports based on school visits
Send regular follow-up reports to customers summarizing observations and
recommendations
Document training needs and implementation progress
Escalate unresolved customer issues or implementation challenges to senior team members
when unable to find solutions independently
Communicate clearly with seniors about escalation status and seek appropriate support for
closure
*Program Management*
Ensure completion of parent orientation programs at schools
Oversee parent engagement programs and activities
*Customer Escalation Management*
Manage customer implementation challenges and address teacher-related issues
Proactively identify potential problems and work towards resolution
Take ownership of customer concerns and work to find appropriate solutions
*Customer Retention*
Work towards ensuring customer satisfaction and retention
Address implementation concerns proactively to maintain long-term partnerships
*Required Qualifications*
*Skills & Competencies*
Excellent interpersonal and communication skills
Fluency in English (both spoken and written) and local language
Strong observation and feedback delivery capabilities
Problem-solving skills for implementation challenges
*Technical Requirements*
Working knowledge of Microsoft Office Suite (Word and Excel) and Google Docs
Ability to create detailed reports and documentation
*Personal Attributes*
Willingness to travel extensively
Enjoy interacting with people and building relationships
Desire to build a career in training and education
Exposure to young children in personal & professional capacity (added advantage)
*Experience Requirements*
2-5 years of experience in training or delivery (post-sales support)
Preferably from service industry background
Experience in customer management and relationship building*Educational Background*
Any Graduation/Post-Graduation required
Bachelor/Master degree in Education Early Childhood Education or Human Development
(added advantage)