Harware Engineer

Position: Hardware Engineer

Salary Range: VND 20 mil

Location: Hai Duong

RESPONSIBILITIES:

Role Summary

• Responsible for delivering technical helpdesk support to end users.
• Perform system administration and daily IT operations including handling support tickets monitoring network devices providing server and workstation support and managing data backups.
• Oversee assigned IT operational and administrative activities.

Job Responsibilities

• Provide first-level helpdesk support and technical solutions to users.
• Coordinate and follow up with internal support teams on assigned tasks.
• Monitor and assess overall system performance ensuring continuous improvement in stability and efficiency.
• Deliver comprehensive technical support and troubleshooting for network connectivity VC/Zoom platforms Office applications servers virtual machines laptops and desktops.
• Monitor the condition of IT servers and equipment identifying and mitigating security risks.
• Administer network firewall servers PCs and VPN configurations.
• Liaise with vendors and service providers for scheduled maintenance repairs and software updates.
• Perform regular data backups system restores preventive maintenance and incident logging.
• Manage IT inventory asset records warranty tracking maintenance schedules and service subscriptions.
• Handle IT procurement replacement of outdated or faulty equipment and relocation of devices; evaluate new IT products and solutions to support modern service delivery.
• Conduct periodic risk assessments and ensure compliance with ISO 27001 standards.
• Support ad-hoc IT projects as assigned.
• Demonstrate understanding of ISO 27001 requirements and PABX systems (Avaya IP Office preferred).

REQUIREMENTS:

• College degree or higher in Information Technology or a related discipline.
• At least 3 years of experience in network and server administration.
• Proficient in English or Chinese communication.
• Strong technical and problem-solving skills in LAN/WAN server and Windows Server environments.

• Knowledge of SQL databases Exchange Server ISA Proxy Server Windows Server and related IT technologies.
• Familiarity with PABX telephone systems; experience with Nortel PABX is an advantage.

Working Conditions:

- Working hours: Monday to Friday(8:00 AM 5:00 PM) & 2 Saturday per month.

- Competitive salary and housing allowance.

- OT salary from 5 to 6 mil per month.

- Social Insurance in full salary.

- Annual leave: 12 days per year.

We appreciate all applications; however only shortlisted candidates will be contacted/