Customer Account Manager

C3Aero is revolutionizing secure AI-driven connectivity solutions for aerospace industrial and enterprise clients and were seeking a Customer Account Manager to build and nurture lasting relationships with our valued this key role youll serve as the primary point of contact for assigned accounts ensuring client satisfaction through proactive engagement deep product knowledge and seamless coordination with internal teams. Youll play a vital role in driving customer success identifying growth opportunities and representing C3Aeros commitment to excellence. This is an exciting opportunity for a relationship-focused professional to make a meaningful impact in a dynamic technology-driven company.

Key Responsibilities

• Act as the primary point of contact for assigned customer accounts fostering trust and long-term partnerships.
• Coordinate customer onboarding training and ongoing support to ensure a smooth and successful experience.
• Collaborate with product technical support and sales teams to address customer needs and resolve issues promptly.
• Maintain accurate and up-to-date records in CRM systems documenting client interactions and account progress.
• Identify upsell and expansion opportunities by understanding client goals and aligning them with C3Aeros solutions.
• Conduct regular check-ins and account reviews to assess customer satisfaction and uncover areas for improvement.
• Provide feedback to internal teams to enhance product offerings and streamline customer success processes.

• Bachelors degree in Business Communications or a related field.
• 24 years of experience in account management customer success or a similar client-facing role.
• Excellent organizational skills with the ability to manage multiple accounts and priorities effectively.
• Strong interpersonal and communication skills with a knack for building rapport with diverse stakeholders.
• Proficiency with CRM tools such as HubSpot Salesforce or similar platforms.
• Ability to understand technical products and translate features into customer value propositions.
• Proven track record of driving customer satisfaction and retention in a professional setting.

• Experience in account management within technology aerospace or SaaS industries.
• Familiarity with secure connectivity solutions cloud infrastructure or AI-driven technologies.
• Background in conducting customer training or onboarding for technical products.
• Exposure to data-driven decision-making or customer success metrics analysis.

What We Offer

C3Aero offers a vibrant collaborative culture where your work directly impacts our mission to deliver innovative technology solutions. We provide competitive compensation comprehensive benefits and flexible work options to support your professional growth and well-being. Join our team to build meaningful client relationships and contribute to the success of a forward-thinking company shaping the future of secure connectivity.