Client Transitions Specialist
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Job Location:
Clayton, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Client Transitions Specialist is responsible for processing new client onboarding estate and termination requests with Monetas designated custodial vendors. This role will encompass the entire onboarding & offboarding processes ensuring clients are established or delinked appropriately in Monetas internals systems and with our custodial vendors. This role will serve as the subject matter experts for custodial processes and workflows providing guidance for the best client experience. The Client Transitions Specialist will manage the custodial processing and monitoring functions of the client relationship.
Essential Responsibilities
- Serves as the subject matter expert for all Moneta and custodial workflows related to client onboarding and offboarding
- Processes daily requests from client teams for new client onboarding estate accounts and terminations ensuring timely and accurate completion
- Administers the account opening process including completing applications and supplemental forms reviewing supporting documentation resolving discrepancies tracking account status and providing updates to client teams
- Initiates and monitors the Transfer of Assets (TOA) process for new accounts auditing incoming assets against statements and resolving inconsistencies
- Ensures compliance with all regulatory requirements documenting tasks appropriately in Monetas internal systems
- Acts as a liaison between client teams and custodians to resolve issues
- Promotes a collaborative team environment through open and timely communication
Qualifications :
- Bachelors degree in business finance or a related field
- At least 1 year of work experience
- Proficient in Microsoft Office applications Salesforce CRM and DocuSign preferred
- Must be authorized to work in the United States
Additional Information :
This is a full-time salary non-exempt position reporting to the Manager of Client Transitions.
Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families:
- Paid holidays
- Paid time off (PTO)
- Employer cost-shared medical and dental insurance
- Employer-paid short-term disability long-term disability AD&D insurance and basic life insurance
- 401k Match 50% of employee contributions up to 6% of compensation
- Discretionary annual profit-sharing bonus
- Paid parental leave
- Professional development reimbursement
- Paid volunteer time off (VTO)
- Employee referral incentive bonus program
- Onsite wellness programs & rewards
- Employee engagement activities
Moneta is a fiduciary fee-only Registered Investment Advisory firm and is unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities insurance commissions and/or trails.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Moneta is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum of financial advisory services. Still, our true purpose is centered on building relationships and providing ... View more
